
Well, in the case of salesmen/women lieing to customers . . . happens all the time, especially if they work on commission. Someone who works for wages doesn't need to lie to make a sale to boost their pay check. Their raises don't work that way. And every other place I have worked at has said to help the costumer no matter if we lose the sale, because they will come back since the service was so good.

Doesn't always work out that way, but all well.
When I worked @ Wal-mart, a lady came in to return some space heaters. Our specific store did not carry them at all, and the warehouse had stopped carrying them the winter before. The lady had them for about nine months in her attic where rats pissed and shit on them. Though she never used them, and still had the reciept, the CSM wouldn't take them back. Then the big Boss came down and said "oh, yeah, we'll take those back. No problem!" WARRENTY WAS UP, AND THEY WERE COVERED IN RAT "STUFF", AND THEY TOOK THEM BACK!
The point: they will do anything for a buck and to keep their customers, even parade nasty rat shit through the store where kids run around daily. YUCK!