Customer Service
Now who is right? The customer, the cashier or the manager?
Bajanshay
Now who is right? The customer, the cashier or the manager?
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by Bajanshay
created Jun 2015
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Last Viewed: Apr 21
Last Commented: Jul 2015
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Comments (16)
Obviously the ice is going to be on the bottom when the ice is put in first.As the glass fills up with liquid the ice will eventually be at the top depending on how full of ice is placed in the glass.
I do agree with you but i still think the manager overreacted.
How are you? Hope all is well.
Yes i do agree there. All three.
They are all wrong...and yes the manager over reacted
I wish I knew where that is. I or someone that I know will go there. And say the same thing! And receive a $ 500/giftC....
Sometimes! Customers is always right...
Yes that is true!
Yes he totally overreacted. Some companies are so afraid of bad online reviews they really go overboard.
The cashier is giving a silly answer...
And the manager, yes he acts overly like a silly man...
none of them is right.
having worked in Customer Service a large portion of my working life, in such a situation the only person who is right is the poor guy being fired. Doesn't mean he should have been direct by saying what he said but after so many stupid demands by so many irrational customers something usually gives.
The correct response is I'm sorry, that's the only type of ice we stock. If you'd like to try the place across the road, maybe they have what you are looking for. Have a nice day, who's next.
You are all fired as a customer , cashier and manager !!!
I often order a drink without ice and if I do get ice in the drink, I just politely ask to please take it out.
Staff is busy but a polite customer service is just the basics, there is too much competition around and people just go somewhere else next time. Not overreacting from any party would have been helpful.
All going well here Shay, hope you're doing fine.
My observation is that, here is a very angry and demanding customer in her own right, granting that all she knows is that ice will not float, that accounts to stupidity. Now the reaction of the server is not rude, rather being too smarty which solicits a rather angrier mood. He was right to say that because it is true, but for the customer, she is a well documented proof of the new clientele strategy handling that is all over the map today (customer is always right principle) a hypocritical attitude for the sake of profiteering motive. Now had the server said: "Oh, I am sorry but would you rather that I will replace it? and perhaps hand you the ice and make it yourself?" Now I am not sure if that would have made her feel served well..
On the manager's field, he's so critical to the profit venture future of the business that he made the element of now, counted against the bad judgement towards his employee who can easily be replaced. In today's money motive trade world, he acted right according to the new code of dog eat dog business practice..