If you are having problems with the chat, make sure you have the following:
- Javascript enabled. Click this button to test for javascript. If a message popups up that says "Javascript is Enabled" then it is. If you do not have javascript enabled,
click here for Javascript instructions »
Test for Javascript
- Popups enabled. A web browser that supports popups, and that popups are enabled for ConnectingSingles.com. Click this button to see if popups are enabled for ConnectingSingles.com. If a message popups up that says "Popups are Enabled", then they are.
You must have popups enabled, in order to see who is IMing you before you accept the IM. If you do not have popups enabled, click here for Popup instructions »
Test For Popups
- Flash 9 is REQUIRED! If you have an earlier version of Flash, the chat (and IM) will not work. Use this link to upgrade your Flash for free: Download latest Macromedia Flash Player Click the "Test For Flash" button to see if Flash is installed on your computer. If it says "You have Flash installed", then it is. If you do not have Flash,
click here for Flash instructions »
Test For Flash
If you still have problems, try clearing your browsers cache:
- For Internet Explorer: click on Tools, Internet Options, General Tab, Delete Cookies, and Delete Temp Files.
- For Mozilla: click on Edit, Preferences, under Category, click on Advanced, highlight the word Cache, Go to the top of the page, under Cache, click on the Cache button, then ok at the bottom of the page.
How to enable Javascript
Enabling JavaScript is simple. With your browser open, follow the directions below.
Firefox
- Click on Tools on the menu bar
- Select Options then click on Content
- Make sure Enable Javascript is checked and click OK
Internet Explorer 7 & 6.xx & Internet Explorer 5.5
- Click on Tools on the menu bar
- Click on Internet Options
- Click on the Security tab
- Click on the globe that says Internet underneath it.
- Click on the Custom Level button
- A new window will open. Scroll down and look for the section on Scripting. You will Active Scripting. Click inside the circle next to Enable
- Click OK and then OK again.
Internet Explorer 5.xx
- Click on Tools on the menu bar
- Click on Internet Options
- Click on the Security tab
- Click on the globe that says Internet underneath it.
- Click on the Custom Level button
- A new window will open. Scroll down and look for the section on Scripting. You will see 3 lines that read: Active Scripting, Allow paste options via script, and Scripting of Java Applets. Click inside the circle next to Enable for all three categories to enable JavaScript.
- Click OK and then OK again.
Internet Explorer 4.0
- Click on View on the menu bar
- Click on Internet Options
- Click on the Security tab
- Click on Custom
- Click on Settings
- Scroll down to locate Scripting
- Click Enable for Active Scripting
- Click OK, and then click the Reload button
Internet Explorer 3.xx
- Click on View on the menu bar
- Click on Options
- Click on Security
- Check the box next to Enable Java Programs
- Click OK, and then click the Reload button
Netscape 4.0 or higher
- Click on Edit on the menu bar
- Click on Preferences
- Click on Advanced on the left side.
- Check the boxes next to Enable Java and Enable JavaScript.
- Click OK
Netscape 3.0
- Click on Edit on the menu bar
- Click on Options
- Click on Network Preferences
- Click on Languages
- Check the boxes next to Enable Java and Enable JavaScript
- Click OK
How to enable Popups for ConnectingSingles.com
Enabling popups is simple. With your browser open, follow the directions below.
PC Users
Internet Explorer 6.0
- From Tools point to Pop-up Blocker, and then click on Pop-up Blocker Settings
- Type www.connectingsingles.com in the box 'Address of Web site to allow' and click Add
- Set the Filter Level to Medium: Block most automatic pop-ups
- Click Close
Firefox 1.0.x
- From Tools select Options
- Select the Web Features icon
- Click Allowed Sites
- Type www.connectingsingles.com into the field
- Click Allow
- Click OK
Mozilla 1.7.x
- From Edit select Preferences
- From the left hand side menu, click on + to open Privacy & Security
- Under Pop-up Windows, tick the check box for 'Block unrequested pop up windows'
- Then select Allowed Sites
- Type www.connectingsingles.com in the box 'Allow pop-ups from the following web sites' and click Add
- Click OK
- Click OK
Opera 8.x
- From Tools select Preferences
- Under the General tab ensure 'Block unwanted pop-ups' is activated in the Pop-ups drop down box
- Click OK
Netscape 7.x
- From Edit select Preferences
- From the left hand side menu, click on + to open Privacy & Security
- Under Pop-up Windows, ensure the 'Suppress pop-ups' radio button is selected
- Then select Exceptions
- Type www.connectingsingles.com into the field and click Add
- Click OK
Macintosh Users
Opera 8.x
- From Opera select Preferences
- Under the General tab ensure 'Block unwanted pop-ups'^ is activated in the Pop-ups drop down box
- Click OK
Safari 1.3.x and Safari 2.x
- From the Safari menu, ensure 'Block pop-up windows' is unchecked
Mozilla 1.7.x
- From Mozilla select Preferences
- From the left hand side menu click on + to open Privacy & Security
- Under Pop-up Windows, tick the check box for 'Block unrequested pop-up windows'
- Then select Allowed Sites
- Type www.connectingsingles.com in the box 'Allow pop-ups from the following web sites' and click Add
- Click OK
- Click OK
Netscape 7.x
- From Netscape select Preferences
- From the left hand side menu, click on + to open Privacy & Security
- Under Pop-up Windows, tick the check box for 'Block unrequested pop-up windows'
- Then select Allowed Sites
- Type www.connectingsingles.com into the field and click Add
- Click OK
How to enable Flash