ukcats1957
Fordsville , Kentucky USA
Posted: Nov 20, 2006, 2:31 PM CST
For all Employees Who Work with Rude Customers
>
>An award should go to the Virgin Airlines gate attendant in Sydney some
>months ago for being smart and funny, while making her point, when
>confronted with a passenger who probably deserved to fly as cargo.
>
>A crowded Virgin flight was cancelled after Virgin's 767s had been
>withdrawn from service. A single attendant was re-booking a long line of
>inconvenienced travellers. Suddenly an angry passenger pushed his way to
>the desk. He slapped his ticket down on the counter and said, "I HAVE to
>be on this flight and it HAS to be FIRST CLASS".
>
>The attendant replied, "I'm sorry, sir. I'll be happy to try to help
>you, but I've got to help these people first, and I'm sure we'll be able
>to work something out."
>
>The passenger was unimpressed. He asked loudly, so that the passengers
>behind him could hear, "DO YOU HAVE ANY IDEA WHO I AM?"
>
>Without hesitating, the attendant smiled and grabbed her public address
>microphone: "May I have your attention please, may I have your attention
>please," she began - her voice heard clearly throughout the terminal.
>"We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If
>anyone can help him find his identity, please come to Gate 14."
>
>With the folks behind him in line laughing hysterically, the man glared
>at the Virgin attendant, gritted his teeth and said, "F... You!"
>
>Without flinching, she smiled and said, ( I love this bit
>)................. "I'm sorry, sir, but you'll have to get in line for
>that too." Classic!