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Or the lack service?

Does anyone else get frustrated when calling a company for help by phone?

Anyone working from home as a Service Rep??

I can't stand the automated responses, then being put on hold, then the bloody awful music i 'm forced to listen to. really makes me

Must admit, would MUCH rather hear my OWN music or silence while am waiting to be stonewalled by "I not authorized to help you with that".

If you like doing that, then you'd really have to "lovestress"!

THere's a page online that lists the fastest ways to bypass all the roadblocks the big companies traditionally place in the way of those who want answers/service. You should be able to find it relatively easily in a web search....

Jeff

Anyways whats u r complaint? I'm one of da customer care agent, provides cust service over da phone worked for company's like Dish Tv.....


U r feedback would definitely help us serve U better.......

I HATE calling those places. Its too easy to push the wrong button and get sent to God-only-knows-where and seems 9 times out of 10 I get some person who can barely understand me and I can barely understand them so that just adds to the confusion.
I hate the automated things and I hate trying to talk to someone who doesnt understand me and I cant understand them.....

"HATE calling those places" In fact with what ever knowledge and experience I have abt call centers having worked for em....U need not call em....most of the work they do can be done bu you....say on u r dish tv U can make payments....remove channel/program etc etc there are only a few reasons where U can not do it U r self and will have to call those "Places".............

IVR is set in such a way that U can do everything , that U would normally get done by talking to an agent, U need not talk 2 agent to get lot of stuff don IVR can do all of em.......

The longest I waited for some help was like an hour. I have found the best time to get a rep is to start calling like a couple of minutes before they open up in the morning.

"HATE calling those places" In fact with what ever knowledge and experience I have abt call centers having worked for em....U need not call em....most of the work they do can be done bu you....say on u r dish tv U can make payments....remove channel/program etc etc there are only a few reasons where U can not do it U r self and will have to call those "Places".............

IVR is set in such a way that U can do everything , that U would normally get done by talking to an agent, U need not talk 2 agent to get lot of stuff don IVR can do all of em.......

"HATE calling those places" In fact with what ever knowledge and experience I have abt call centers having worked for em....U need not call em....most of the work they do can be done bu you....say on u r dish tv U can make payments....remove channel/program etc etc there are only a few reasons where U can not do it U r self and will have to call those "Places".............

IVR is set in such a way that U can do everything , that U would normally get done by talking to an agent, U need not talk 2 agent to get lot of stuff don IVR can do all of em.......

an Hour was that for a Tech support or a billing issue????

..so customer service is non existant than??? If I have to do it all myself than where is the customer service, and what do you do for us technically challenged people? Let me call and get an automated answering machine to answer one simple question.
Heres an example: It wont turn on. I call and AFTER I get to the "automated help response" that is after Ive been prompted through what "service Im trying to contact...After all that I get the automated service it talks me through a half a dozen things that Ive done already (Im not a total idiot) an hour later it asks if a certain switch is on. At this point I notice its not and that fixes the problem.
Had a person answered the phone and pushed one button to send me to another person I asked for. Than it would have taken about 5 minutes for that person to run through a check list with me and solve the problem.
YES I HATE THOSE THINGS.
I like talking to real people asking direct questions and getting direct answers....Im just funny like that.

billing

Yeah its true,........Tech issues U'll have to talk to an agent to get things fixed and those will come under the issues U'll have to call customer service , unlike payment of bill, U think jus to pay bill U need to call cust service....but atleast 50% of da calls we receive relate to payment of bills.........

And yes I've heard this as well..that people like talking to human beings , and thats the reason why there are so many call cneetrs and so many agnets working there...but I am saying that U need not call cust service for each N every issue, and cust service companys work in that area....w

say we have a policy of OCR( One Call resolution ) which means that u r issue has to be fixed in the very first call and we shudnt recv a second call form U on da same issue.....coz every time U call a company company pays the phone bill............

I would like to have this conversation more sir..dadofducks, but its 1.00 am here feeling sleepy....I will get back to this thread and we shall discuss it if U like to....but for sure its an interesting topic..isnt it sir..........

brother u gotta be kiddin me an hour for billing......goodness gracious me...mus have talked to a tarzan in africa lol..........U called this guy form sweden?????

[quote=lovestrees]Or the lack service?

Does anyone else get frustrated when calling a company for help by phone?quote]



No. When it gets to the point of me possibly becoming frustrated, I'll hang up and fire off an email, or I request that they call ME back. Usually does the trick...

get some sleep young man...

I'm not here to complain about outsourced-(from USA) Customer Service.

We all have had our problems understanding communications. Language barriers... (txtng!!! u no!)

With gas prices so high and traffic gridlock SO BAD, I'm considering taking a job or starting my own, home-based business DOING Customer Service.

There is certainly a need. How hard can it be?

Is anyone doing such a thing from their home?