Looking for help with Outlook.com
My Outlook mailbox recently gave itself an upgrade and seems to have lost my email address in the process. Now when I try to sign in it comes up with my skype name, and I can't find how to change that default. It asks me to enter or create an email address and when I enter my outlook address, tells me that name is already in use. Well, duh.Anyone had this problem, more importantly, anyone know how to solve it?
Tried the following so far -
When I click on support I get the options of user community or support.
If I choose support I am looped back to the first screen
If I choose user community, I can't find the topic of changing the default, and if I try to ask the question, I am told to log in first
So if any of the rather brilliant people lurking on this site know how to solve this small problem, I would be very pleased to know
For the rest of you, have a great Sunday.
Today a year ago the movers picked up all my furniture in Scotland and took it into storage while I packed my camper ready to hit the road. It has been an interesting year.
Comments (16)
If you're having trouble signing in with a local account, see Reset your Windows 10 local account password for info.
If you think your Microsoft account has been compromised, try to sign in to it online. (If you're already signed in on your device, sign out first.)
If you successfully sign in, you should change your password immediately. This will stop anyone who knows your password from signing in again. Go to the Security page, select Change password, and then follow the instructions.
If you can’t sign in to your account, try resetting your password. Select Forgot my password on the sign-in page, choose the reason you need to your password reset, and then follow the instructions.
If your account is not blocked and you're still having trouble signing in, see When you can't sign in to your account for more tips.
If none of the above helped get you back in to your account, fill out the account recovery form. This is the last option to get you back in to your account if you can't reset your password or an attacker changed your account settings. See Recover your Microsoft account for additional info.
Under Email, phone or Skype name, enter the info for the account you need to recover.
Enter an email address that we can use to contact you about your account recovery.
Enter the characters you see on the screen to prove you're not a robot, then select Next.
A screen will pop up asking you to verify that email address. We'll send you a security code in an email. Enter that code, and select Verify.
Now you'll be asked to answer several questions about yourself and your account. Fill in as much info as you can, even if you're not sure. See Tips for filling out the recovery form below.
Select Submit when you're finished.
If someone else got into your account, you want to make sure they didn't use your data or change your settings. Sometimes attackers make back doors into your account so they can still see your information after you reset your password. Use the following steps to review your important settings.
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If you suspect unexpected or unauthorized charges on your account
If you use OneDrive
If you use Outlook or Hotmail
Jarred, thanks! and nice to have you commenting
Epirb, luckily it isn't my main email account which could be part of the reason it sank, I didn't use it much
Z, will slightly nervously try that
(Just tried the cookie route on Outlook, it said I can do anything I want just as soon as I log in.
All I had to do was sign in using my Windows 7(outlook) username and password and all was there.
Your login for mail is usually your Microsoft passport as well. Everyting is stored in Microsoft severs, not your own computer, so you haven't lost a thing. Try a login using your (old) username & password. Don't try and create a new username etc. The switch should be seamless.
Please let me know if this works.
...maybe close youre skype account for a bit...
And yes, I am a rabbit, terrorized and bullied by my computers. Bite me.
14 emails waiting, 12 of them from the same increasingly irritated person. All sorted.
THANK YOU ALL
Make sure you have all your usernames and passwords written down somewhere, then go into "history" and clear cookies and cache, then restart your comp. Then open your email & type in username & password.