Not heeding my own advice...

I blogged about the business reporting service called YELP where people can do reviews about their experiences with local companies, restaurants and professional services.
I recommend taking the reviews 'with a grain of salt' as many are spawned out of anger.

Last year I booked an appointment at the eye doctor for a yearly exam. I missed the previous year due to COVID. The company is listed on my insurance and they have several offices in South Florida with one about a mile from my house. Expecting the service to be covered in 2021, everything was good until they called to reschedule because the optometrist decided to take a vacation. I got bumped to January.
Too late to find another service, I agreed to the 2022 date. After the exam, I didn't want to wait to order glasses as there were 5 or 6 people in front of me. Checking their website, there was another center a few miles from my office. I made an appointment and went through the process of explaining what I wanted and didn't want from a new pair of glasses.

All I wanted was a simple thin black frame slightly taller than the readers I've been using for many years. It would be a progressive lens set mid height as most of the time they will be used for computer use. I didn't want the lenses coated as I found the finish deteriorated after a year and the plain lenses lasted 3-4 years. For some reason they only showed me a more expensive frame made from stainless steel.

I paid the balance after the insurance credit and told they would call me in 2 weeks.

After the 2 week wait, I called them, but no one answered the phone so I left a message... a few days in a row. This required a visit to the store to pick up my new glasses. For some reason they couldn't find my order. I didn't have the receipt with me so I got their email address and would send a copy for them to trace the order.

I found the receipt but looking carefully, it didn't have my name on it. The receipt for the credit card transaction was attached. I scanned this and sent it to store.
Not hearing from them, I returned to the store where the receptionist said they mistakenly used another clients name on the order. Okay, where are my glasses?
She told me they were ordered yesterday when I came it. My response was to cancel the order and refund my payment. They did.

I'm thinking about all the bad reviews this place had. Why didn't I listen?
Yeah, I'm the one telling people to check the Yelp reviews and avoid the ones that consistently get bad reviews.