Crucial Conversations Tools for Talking When Stakes Are High Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler Book
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

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The New York Times bestseller that changed the way millions communicate

â??[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.â?
â??from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

â??The quality of your life comes out of the quality of your dialogues and conversations. Hereâ??s how to instantly uplift your crucial conversations.â?
â??Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

• Prepare for high-stakes situations
• Transform anger and hurt feelings into powerful dialogue
• Make it safe to talk about almost anything
• Be persuasive, not abrasive