The Worst Words to Say at Work ( Archived) (32)

May 6, 2010 3:08 AM CST The Worst Words to Say at Work
puppypower
puppypowerpuppypowerRockhampton, Queensland Australia13 Threads 2 Polls 1,210 Posts
Barrellofart: Why tell a person you can 'try to get it done today' when you could just as easily and quite as honestly tell them it 'probably won't be done until tomorrow'.




you want it when ?rolling on the floor laughing rolling on the floor laughing rolling on the floor laughing
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May 6, 2010 3:11 AM CST The Worst Words to Say at Work
puppypower
puppypowerpuppypowerRockhampton, Queensland Australia13 Threads 2 Polls 1,210 Posts
and here in the middle east Ill add another one thats used every day and has no place in bussiness.

Inshallah.....means god willing.


when you hear that one you just know its not going to happen :(
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May 6, 2010 2:28 PM CST The Worst Words to Say at Work
venusenvy
venusenvyvenusenvyCalgary, Alberta Canada32 Threads 30,703 Posts
Here in Mex. they say "manana" it does really mean tommorow, just not right now grin
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Jul 2, 2010 10:20 AM CST The Worst Words to Say at Work
BBWfansdream
BBWfansdreamBBWfansdreamGlenorchy, Tasmania Australia5 Threads 1 Polls 208 Posts
In response to: 9 common words and phrases that will make you sound noncommittal, undependable, and untrustworthy"Try"
"Try" is a weasel word. "Well, I'll try," some people say. It's a cop-out. They're just giving you lip service, when they probably have no real intention of doing what you ask. Remember what Yoda says to Luke Skywalker in "Star Wars": "Do or do not--there is no try." Give it your all when you do something, if it doesn't work, start over."Whatever"
A trusted favorite of people who want to dismiss you, diminish what you say, or get rid of you quickly. "Whatever," they will say as an all-purpose response to your earnest request. It's an insult and a verbal slap in the face. It's a way to respond to a person without actually responding. When you say "whatever" after another person has said his or her piece, you have essentially put up a wall between the two of you and halted any progress in communicating. It's a word to avoid.

"Maybe" and "I don't know"
People will sometimes avoid making a decision--and hide behind words and phrases like "maybe" and "I don't know." There's a difference between legitimately not knowing something and using words like these as excuses. "I'll get back to you"
When people need to buy time or avoid revealing a project's status, they will say, "I'll get back to you," and they usually never do. If people say they will get back to you, always clarify. Ask them when they will get back to you, and make sure they specify the day and time. Make sure you call and get the information you need.

"If"
Projects depend on everyone doing his or her part. People who use "if" are usually playing the blame game and betting against themselves. They like to set conditions, rather than assuming a successful outcome. People who rely on conditional responses are fortifying themselves against potential failure. They will say, "If Bob finishes his part, then I can do my part." They're laying the groundwork for a "no fault" excuse and for not finishing their work.

"Yes, but . . ."
This is another excuse. You might give your team members suggestions or solutions, and they come back to you with "Yes, but . . ." as a response. They don't really want answers, help, or solutions. You need to call the "Yes, but . . ." people out on their avoidance tactic by saying something like "You know, Jackie, every time I offer you a suggestion you say, 'Yes, but . . . ,' which makes me think you don't really want to solve this problem. That's not going to work. If you want to play the victim, go right ahead, but I'm not going to allow you to keep this up." After a response like that, you can be assured that the next words you hear will not be "Yes, but . . ."!

"I guess . . ."
This is usually said in a weak, soft-spoken, shoulder-shrugging manner. It's another attempt to shirk responsibility--a phrase that is muttered only when people half agree with you but want to leave enough leeway to say, "Well, I didn't really know. . . . I was only guessing." If you use this phrase, cut it out of your vocabulary.

"We'll see . . ."
How many times did we hear our parents say this? We knew they were buying time, avoiding a fight or confrontation, or really saying no. It's better to be decisive and honest by saying, "I need more information.

excerpt of "Surviving the Toxic Workplace" (McGraw-Hill, 2010), by Linnda Durre, a psychotherapist, business consultant, and columnist.

I'm going to take this on board and move forward with it
mumbling

Must admit, this was one of my sayings in the corporate world.
I always actually meant something when I said it but was mostly a crock of sh%t when I heard it out of someone elses mouth.
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Jul 2, 2010 10:32 AM CST The Worst Words to Say at Work
Blues63
Blues63Blues63Brisbane, Queensland Australia7 Threads 1 Polls 4,337 Posts
I love it when a customer tells me to "think outside the box".

Translated, it means "I don't care if you get into trouble for breaking procedure, I just want it done my way, now" doh
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Jul 2, 2010 12:59 PM CST The Worst Words to Say at Work
Veritaas
VeritaasVeritaasLondon, Greater London, England UK2 Threads 9,386 Posts
Have a nice day!rolling on the floor laughing
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Jul 2, 2010 1:08 PM CST The Worst Words to Say at Work
venusenvy
venusenvyvenusenvyCalgary, Alberta Canada32 Threads 30,703 Posts
O Man! My old editor at one of the papers I worked for always used to rag on me about my messy desk...Sooo one day I brought in a pic of Einstien at his desk, It was a disaster!! I told him "Joe, I think a messy desk is the sign of genius at work" And then I turned and complimented him on his impeccable shiny desk!!! Ahahahha I kept that pic pinned up and he never bothered me about it again! rolling on the floor laughing rolling on the floor laughing
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Jul 2, 2010 2:41 PM CST The Worst Words to Say at Work
cherrybrandy
cherrybrandycherrybrandycambridge, Cambridgeshire, England UK27 Threads 11,242 Posts
venusenvy: O Man! My old editor at one of the papers I worked for always used to rag on me about my messy desk...Sooo one day I brought in a pic of Einstien at his desk, It was a disaster!! I told him "Joe, I think a messy desk is the sign of genius at work" And then I turned and complimented him on his impeccable shiny desk!!! Ahahahha I kept that pic pinned up and he never bothered me about it again!
laugh hug
my ex boss LOVED the word "tough"...laugh good thing was,she would say it anytime to anyone...no matter who in the ranks and grades...
my boss now...well,she meets me with a smile and tells me-"no fuss from you today...scold "or"what are your demands agan?.."laugh
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Jul 2, 2010 3:52 PM CST The Worst Words to Say at Work
lardzeppelin
lardzeppelinlardzeppelinunknown, Clare Ireland12 Threads 3 Polls 418 Posts
I dont know about the rest if the world, but england and ireland are guided by "iso9002", a "how to" list of customer satisfaction rulings set out to the service industries (well, the motor and construction at least)...ive yet to see the benefit of them...
speaking of the items in the thread, i wonder if the authors have spent time at the "coal face" dealing with the irratable people who bring cars in to a garage expecting miracles and hoping to pay peanuts for it...(though im sure the same goes for other occupations)
i tell my customers the facts and frequently use the expressions listed with qualification for my comments...
as it is well known, there are few things in life which are an "exact science" and "shit really does happen"...the sooner that is accepted by the paying public the better, and then maybe we can get on with our jobs and not feel like its a bloody olympic sport each time we clock in....
and finally, where is there written anything about customers having a civil tongue when dealing with counter and service staff, please and thankyou cost nothing and make a great difference to a persons day...
thanks however for posting this piece and please excuse my rant.....its been an "interesting day"...handshake
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Jul 3, 2010 2:53 AM CST The Worst Words to Say at Work
solitare
solitaresolitareBariloche, Rio Negro Argentina106 Threads 6,645 Posts
excerpt of "Surviving the Toxic Workplace" (McGraw-Hill, 2010), by Linnda Durre, a psychotherapist, business consultant, and columnist.


Toxic Workplace?? Is that where they ask you what do you call a sociopath in a cubicle and you answer back 'A co-worker!' and you have warning signs on the walls that say 'Don't step in the Leadership'...where you sit in your cubicle taking notes for your up coming book 'Built a Better Life by Stealing Office Supplies'; where management have issued warrants to the Cubicle police to arrest the person responsible for the distribution of a pamphlet entitled 'Always Postpone Meetings With Time-Wasting Morons' and the one exposing certain managers and staff to ridicule and contempt by staff, bearing the the title of Exposed: Five Years of Working with Highly Defective People'...? laugh
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Jul 3, 2010 3:09 AM CST The Worst Words to Say at Work
pikengren
pikengrenpikengrenlake worth, Florida USA82 Threads 2 Polls 3,168 Posts
i will say i do hate whatever.
it doesn't bother me when someone who is fifteen says it.

or

"its not my job" in response to a reasonable request.
i'm sorry, phrasing what needed to be done as a request was just me being polite.
now do it!
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Jul 3, 2010 4:02 AM CST The Worst Words to Say at Work
jeffc320
jeffc320jeffc320burnley, Lancashire, England UK16 Threads 780 Posts
To the boss ---- " Not very good at this job are you ? "
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