Do you research online reviews before booking a hotel or restaurant? ( Archived) (14)

Nov 6, 2018 11:06 AM CST Do you research online reviews before booking a hotel or restaurant?
MisterForYou
MisterForYouMisterForYouValletta, Majjistral Malta87 Threads 16 Polls 962 Posts
Nov 6, 2018 11:09 AM CST Do you research online reviews before booking a hotel or restaurant?
MiMiArt
MiMiArtMiMiArtOmaha, Nebraska USA5 Threads 584 Posts
Oh yesss! All the time!
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Nov 6, 2018 11:24 AM CST Do you research online reviews before booking a hotel or restaurant?
MisterForYou
MisterForYouMisterForYouValletta, Majjistral Malta87 Threads 16 Polls 962 Posts
MiMiArt: Oh yesss! All the time!
Me too!! But here's the thing....A lot of people don't! And they get taken to the cleaners!
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Nov 6, 2018 11:31 AM CST Do you research online reviews before booking a hotel or restaurant?
MiMiArt
MiMiArtMiMiArtOmaha, Nebraska USA5 Threads 584 Posts
MisterForYou: Me too!! But here's the thing....A lot of people don't! And they get taken to the cleaners!
Even after reading all the comments/reviews, we still have to use our sensible judgment whether to go ahead with the booking or not.

Anyway, I leave all that review reading and booking to Art coz if anything goes wrong, I could blame him! rolling on the floor laughing
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Nov 6, 2018 11:32 AM CST Do you research online reviews before booking a hotel or restaurant?
pKrema
pKremapKremaAt home, Shumen Bulgaria6 Threads 4,707 Posts
Reviews can be very bias...
I've had great experience in places with quite a lot of nasty reviews...and been utterly disappointed in places praised all over the internet...
It has a lot to do with the reviewer, you know, some pretentious cow could put a place down in a second about something insignificant...like the colour of the walls...for example... roll eyes
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Nov 6, 2018 11:32 AM CST Do you research online reviews before booking a hotel or restaurant?
MisterForYou
MisterForYouMisterForYouValletta, Majjistral Malta87 Threads 16 Polls 962 Posts
There's a local branch of an international car hire company...they have a truly awful reputation of ripping off clients. Their Facebook page has a litany of crushing, ruinous reviews by irate tourists. But people still keep hiring from them...wtf? Don't people do even the basic research to check out the reputation of the establishment or the company? This is the true power of social media.
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Nov 6, 2018 11:38 AM CST Do you research online reviews before booking a hotel or restaurant?
MisterForYou
MisterForYouMisterForYouValletta, Majjistral Malta87 Threads 16 Polls 962 Posts
pKrema: Reviews can be very bias...
I've had great experience in places with quite a lot of nasty reviews...and been utterly disappointed in places praised all over the internet...
It has a lot to do with the reviewer, you know, some pretentious cow could put a place down in a second about something insignificant...like the colour of the walls...for example...
Oh absolutely!!...that's the whole point (of the image link posted). But at least with enough reviews and a pinch of salt, and reading between the lines, we can make an informed judgement.
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Nov 6, 2018 1:08 PM CST Do you research online reviews before booking a hotel or restaurant?
M4_Mischief
M4_MischiefM4_MischiefBelleville, Ontario Canada6,250 Posts
No but I always do before buying something online if they have reviews......wave
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Nov 6, 2018 1:21 PM CST Do you research online reviews before booking a hotel or restaurant?
bigjb62
bigjb62bigjb62Society Hill, South Carolina USA1 Threads 935 Posts
MisterForYou: There's a local branch of an international car hire company...they have a truly awful reputation of ripping off clients. Their Facebook page has a litany of crushing, ruinous reviews by irate tourists. But people still keep hiring from them...wtf? Don't people do even the basic research to check out the reputation of the establishment or the company? This is the true power of social media.
Normally I do at least some research before I settle on anything. So if there's a lot of more negative than positive reviews, it's pretty easy decision to move on to the next place. But when the balance swings the other way, then I tend to look at whether management responded to the complaints. Then I look at what management said in their responses. Did they just give the same canned response to all, or did they respond to each individual problem within the complaints. So if they did the latter, then I feel they take complaints more seriously and probably fixed those problems and I would be more likely to book with them.

One of the few times I didn't research before buying, is when I recently rented a U haul truck to move some items from Florida to South Carolina.
It started with the rental agent where they charged me more then what I was quoted. he made an effort to fix the problem, but then got mad and told me I had to take at the incorrect price or go somewhere else (which was not an option.)
I talked to several people at customer service including several managers and all said, no problem they will fix it personally, but none of them did. It wasn't until I hunted down a hard to find customer service phone # that I was able to get a manager there who did straighten it out and I finally got the over charges refunded.
While I was trying to get my money back I looked at their reviews, it wasn't surprising there were lots of complaints about them for all sorts of problems. But then again their competitors didn't look any better.
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Nov 6, 2018 1:28 PM CST Do you research online reviews before booking a hotel or restaurant?
donal63
donal63donal63letterkenny, Donegal Ireland2 Threads 2,252 Posts
hotel? hostel for me! restaurant?, chip or kebab shop,more poor and down to earthcrying
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Nov 6, 2018 1:47 PM CST Do you research online reviews before booking a hotel or restaurant?
ChesneyChrist
ChesneyChristChesneyChristManchester, Greater Manchester, England UK7,144 Posts
MisterForYou: https://en.dopl3r.com/memes/dank/coffee-bar-come-in-and-try-the-worst-coffee-one-woman-on-tripadvisor-had-in-her-life/265937
No I'm the more adventurous type. I like to discover the reason no one goes to the places no one goes.
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Nov 16, 2018 4:38 PM CST Do you research online reviews before booking a hotel or restaurant?
charles_nz
charles_nzcharles_nzChristchurch, Canterbury New Zealand1,386 Posts
Hotel, yes.

Restaurant, no.
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Nov 16, 2018 6:36 PM CST Do you research online reviews before booking a hotel or restaurant?
PeKaatje
PeKaatjePeKaatjeAnkeveen, North Holland Netherlands59 Threads 3 Polls 6,334 Posts
Hotel always, restaurant never, but I sometimes posted things on sites with restaurant reviews, when the place should be ashamed to call it self a restaurant.
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Nov 16, 2018 6:42 PM CST Do you research online reviews before booking a hotel or restaurant?
galrads
galradsgalradsDublin, Ohio USA2,264 Threads 279 Polls 36,283 Posts
MisterForYou: https://en.dopl3r.com/memes/dank/coffee-bar-come-in-and-try-the-worst-coffee-one-woman-on-tripadvisor-had-in-her-life/265937
Only thing i am sure to check is the on-line bed bug registry .... wave
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