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and to honest it's extremely stressful but rewarding.
last night was a typical example of extremes of the job.
I had one client behaving in a challenging way because an inexperience member of staff had approached him wrong. He behaved aggressively toward be threw a cup at me, etc. i manage to talk him down and all was calm. But left me wondering why do i do this
Later one of the clients who hasn't been communicating with staff and not eating and sleeping at last spoke to me. Mind you this is after two hours of me one to one constantly talking at her telling her about my cat my childhood stupid stories. She eventually said to me 'do know what Mair i love it when your on duty". Well, i nearly cried. After that she told all about her mother her father where she been on holiday. Then she went to have a smoke. Came back in the room and said "I going to bed Good night"
This statement might not seem much but she has never in one year said good night to any one.
All the what happened with the other client suddenly didn't matter and my job was worth it again. So how about you lot what are the highs and lows of what you do?