Logging In Help

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If your email is invalid, please Correct your Email Address ».

If your email is valid, and our system is wrong, then please Contact Us and let us know, and we will fix it, so that you don't keep getting that message.

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This is to keep bots off our login page. We know it's annoying. We apologize for the inconvenience.

We have several Captchas you can try, as you might prefer one over the other:
Bot Detect Capcha »
Google Capcha »
Invisible Capcha »
Simple Capcha »
Noisy Capcha »

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If you repeatedly get bounced back to the login screen, with no message about an incorrect username or password, this is probably caused by your browser not retaining your login information correctly. To fix this you need to enable cookies on your browser.
Click here for directions on how to enable cookies »

Do all the following:

• Change your browser settings to accept cookies. Click here for directions on how to enable cookies »
• Delete All Cookies on your computer (click Tools, Internet Options, then Delete Cookies)
• Clear your cache (delete temporary files)
• Check to see that your computer system Date and Time is accurate. Cookies are time sensitive and may not work if your computer date is wrong by a large amount.
• Check your firewall and make sure it accepts cookies. **
• Turn off any third party programs or control panels that automatically reject cookies.
• Close down all browser windows that you have open.
• Open a new browser window, and type in http://www.connectingsingles.com in the address bar (don’t use a link in an email or a bookmark to access the site). Have only one browser window open to the site at a time. Log in only once.
• Try again to login.

**IMPORTANT: If you have a FIREWALL or other security software, this software may be set to block cookies. Refer to the HELP manual of the security software you are using to find out how to enable session cookies and allow Connecting Singles cookies to be set. Norton firewall needs to be set to enable cookies, otherwise you will not be able to use this site.

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First of all, this is your Browser, NOT Connecting Singles, that is saving your password for you and putting it into the login box on Connecting Singles. Connecting Singles has no control over this.

Fortunately you can fix this. See directions below:

If your password automatically appears in the login box, it means Password Manager is enabled on your computer. You enabled it the first time you came to Connecting Singles (or any other site), when your browser gave you a pop-up message asking if you wanted to save your login info for this site. If you clicked yes, your username and password would automatically be entered into the login box every time you came to this site using that computer, and anyone after you could sign in as you also. This is a Browser setting and has nothing to do with this website.

You can disable that auto-login feature (see below for Firefox instructions). To protect your privacy, you should NOT use Password Manager if you share a computer with anyone else, or use a computer in a library or other public place.

If you are concerned about your password on the site, you should change it:
Click here to learn how to change your password »

Firefox: Directions for disabling auto login
Password Manager is on by default. To turn it off:

• Open the Edit menu and choose Preferences.
• From the Privacy & Security category, choose Web Passwords. (If no subcategories are visible, double-click the category to expand the list.)
• In the Password Manager section, deselect "Remember passwords for sites that require me to log in" to turn Password Manager off.

Managing Stored Passwords
To see a list of the user names and passwords you have stored:

• Open the Tasks menu, choose Privacy & Security, and then choose Password Manager.
• Select View Stored Passwords from the submenu. You see the Password Manager window.
• Click the Passwords Saved tab. You see a list of all the stored user names. (Passwords are not listed.)
• To remove a user name, click it and then click Remove. The next time you visit the web site, you will be asked to enter your password.
• Click the Passwords Never Saved tab to see a list of the web sites for which you instructed Password Manager never to store user names. To remove a web site from this list, click it and then click Remove. The next time you visit the web site, you will be asked if you want Password Manager to save the user name and password for this site. Click "No".

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Then click on Edit Settings in the list of links.

Then click on Change my Password in the list of links.

Type in your "Old Password", and type in your desired "New Password" in the 2 boxes.

Then click on the "Change Password" button.

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Click on the Forgot Password link on the Login page.

Then type in your Email Address (that you entered when you registered for this site).

Your password will be emailed to the email address you provided when you registered for ConnectingSingles.com.

If you don't receive your password, look in your bulk or junk mail folder.

Be sure to whitelist ConnectingSingles.com so our notice will get through your spam filter next time.

Click here to learn how to Whitelist ».

Note: You will not be able to receive your password, if your email address on the site is not kept current.

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Sorry you're having trouble. :-( There are several reasons why you might be having trouble logging in:

• Incorrect Password
  If you get an Incorrect Password message when you Login, this means your Account Exists, but your password is NOT correct. Please make sure you spell it correctly.
  If you forgot your Password, you can have it sent to you by clicking the Forgot Password link.
• Invalid Login
  If you get an Invalid Login message when you Login, this means your Username or Email Address are NOT in our database. Please make sure you spelled them correctly.
  If you forgot your Username, you can have it sent to you by clicking the Forgot Password link.
• Cookie Settings
  If you are getting repeatedly logged out, or taken back to the Login page, with no error message.... Then this might be caused by cookie settings on your computer. Cookies are required in order to use this site.
  Click here for more info on how to fix your cookie settings »
• Forgot Your Username
  If you forgot your Username, you can have it sent to you by clicking the Forgot Password link. Your Username and Password will be emailed to the Email Address you provided when you joined ConnectingSingles.com.
  Note: You will not be able to receive your password if your email address on the site is not kept current.
• Forgot Your Password
  Click on the Forgot your Password? link on the Login page and type in the exact email address that you provided when you joined the site. Your Password will then be emailed to the Email Address you provided when you joined ConnectingSingles.com.
  Note: You will not be able to receive your password if your email address on the site is not kept current.
• Profile Deleted
  It is possible, that the profile you submitted may have been deleted. Profiles that include invalid email address, invalid location, incomplete narratives, personal contact information, inappropriate content or gibberish are deleted without notice. Profiles of members who have entered multiple profiles, broken rules or abused the site are deleted and can no longer be accessed.
  Click here for a list of reasons that profiles are deleted »
• Try Alternative Login
  If you are using a Username to login, try your Email Address instead (it must be the Email Address you used to register with).
  If you are using an Email Address to login, try your Username instead.
• Try Again
  Click here to login and try again, make sure you are typing the EXACT username and password you joined with.
• Register a New Account
  If you are not a member and would like to join, you can Register an Account. It is always 100% free.