Q:How do I disable notices sent to my Email Address?
Answer
In the top nav bar, click on the "Profile"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on Edit Settings in list of links.
Then click on Site Notifications in the list of links.
Click the "Block" radio button next to the types of mail notices you DON'T want to receive.
Click the "Allow" radio button next to the types of mail notices you DO want to receive.
Then click the "Save Changes" button.
Updated May 25, 2020|
572 Views
Q:How do I enable notices sent to my Email Address?
Answer
In the top nav bar, click on the "Profile"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on Edit Settings in list of links.
Then click on Site Notifications in the list of links.
Click the "Allow" radio button next to the types of mail notices you DO want to receive.
Click the "Block" radio button next to the types of mail notices you DON'T want to receive.
Then click the "Save Changes" button.
Updated May 25, 2020|
511 Views
Q:I registered, but it said I can't send mail yet.
Answer
You can't send mail to other members until your profile has been approved. You may start using all the features of the site as soon as your profile is approved.
All features of the site are TOTALLY FREE TO USE. There are no surprise fees or hidden charges for sending or receiving messages, or any other feature.
Click here for more about profile approval ».
Profiles on the site need to be valid, and reflect decency and good taste. Profiles that don't follow the rules will
NOT be approved and will be deleted without notice.
Click here to read the Profile Rules »
Click here to read the Photo Rules »
Updated May 17, 2020|
784 Views
Q:I am not getting responses to the mail I sent. My mail is not being opened. What is wrong?
Answer
First, Please check your
Block Settings to see if you have restricted them too much. We've been seeing that many people are blocking all ages except for a very small few (like 34-35 for example). That can really restrict who can write to you.
We notify members when they receive onsite mail. If they have provided a valid email address, they will receive those notices; if not, they won't get the notices and it may be longer until they return to the site and see what you have sent. It is their choice to login and check their mail, and it is their choice whether or not to open or respond. We have no control over any of this.
If you are not willing to wait for a response, send mail only to members whose last activity date is recent.
If a member does not open or respond to your mail, they may not have time to answer, they may be receiving too much mail already, they may be corresponding with someone special already, or they may just not be interested in your profile. Find someone else to write to...
It takes a lot of time and patience to find someone special. Don't give up. There is someone out there for you. That person may join tomorrow.
In the meantime, give members a reason to write to you. Help others get to know you. Add positive, upbeat info to your narratives about yourself, describe more about what you are seeking in your match, add some new photos, fill out the extended profile. Also, check out the
Forums area of the site. Many members have a lot of fun meeting and talking there while waiting to meet ‘the one’.
Add a blog about your thoughts or experiences to let others know more about you and possibly attract someone who feels the same (note that a blog is a journal - not a personal ad).
Use site features to bring more attention to your profile and mail to your inbox.
Click here to learn how to get more views to your profile »
Updated May 17, 2020|
514 Views
Q:Why am I not getting any responses?
Answer
Please check your
Block Settings to see if you have restricted them too much. We've been seeing that many people are blocking all ages except for a very small few (like 34-35 for example). That can really restrict who can write to you.
For more tips use this link:
How to get more views and responses to your profile »
Updated May 17, 2020|
477 Views
Q:How can I receive mail ONLY from certain locations?
Answer
In the top nav bar, click on the "Profile"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on Edit Settings in the list of links.
Then click on Edit Block Settings in the list of links.
Click the "Block" radio button next to the Locations you want to WANT TO BLOCK from contacting you.
Click the "Allow" radio button next to the Locations you want to allow to contact you.
Then click the "Save Changes" button at the bottom of the page.
Updated May 25, 2020|
435 Views
Q:How can I receive mail ONLY from members within a certain age range?
Answer
In the top nav bar, click on the "Profile"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on Edit Settings in the list of links.
Then click on Edit Block Settings in the list of links.
Then choose the age range that you WANT TO HEAR FROM (anyone outside that age range will not be able to contact you). Then click the "Save Changes" button.
Updated May 25, 2020|
423 Views
Q:How do I view my mail history with another member?
Answer
When viewing a message, click the "mail history" link. Or, when on the
Mailbox page, click on the "history" icon for each message to access your mail history with the sender.
Jan 29, 2014|
536 Views
Q:How can I tell if a message is from CS Staff?
Answer
A staff message will always have a red stamp on it that says "CS Staff". Like this:
Updated Nov 2, 2017|
444 Views
Q:Can I tell if a member has received my message?
Answer
Yes you can.
In your Outbox... the Messages that have been opened by the recipients, will have
a checkmark to the left of them.
the word opened next to them.
Next Up: How to view your Outbox »
Updated May 16, 2020|
634 Views
Q:If I delete my messages by mistake, can staff restore it for me?
Answer
No, deleted mail cannot be restored. The mail system is automated. Staff cannot delete or restore it.
Updated Nov 1, 2017|
547 Views
Q:If I delete a sent message, does it delete it from the receiver's inbox?
Answer
No. If you delete a sent message, it will stay in the receiver's inbox. Once you send a message to someone, you cannot take it back or delete it from their inbox.
Updated Nov 1, 2017|
859 Views
Q:How do I delete a Sent Message (a Message I sent)?
Answer
In the top nav bar, click on the "Inbox"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "Inbox". It will expand.
Then click on Outbox in the list of links.
A list of your Sent Messages will appear.
Then click the checkbox in the right column of the Messages you want to delete from your list.
Then click the " Delete Checked" button at the bottom of the page.
Then click on the "Trash ()" icon to the right of the Messages you want to delete from your list.
Updated May 25, 2020|
322 Views
Q:How do I delete a Message?
Answer
In the top nav bar, click on the "Inbox"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "Inbox". It will expand.
Then click on Mailbox in the list of links.
A list of your Messages will appear.
Then click the checkbox in the right column of the Messages you want to delete from your list.
Then click the " Delete Checked" button at the bottom of the page.
Then click on the "Trash ()" icon to the right of the Messages you want to delete from your list.
Updated May 25, 2020|
771 Views
Q:How do I view my outbox? (mail I have sent)
Answer
In the top nav bar, click on the "Inbox"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "Inbox". It will expand.
Then click on Outbox in the list of links.
A list of your sent messages will appear.
To view a message, click on the subject of the message.
The Messages that have been opened by the recipients, will have
a checkmark to the left of them.
the word opened next to them.
Updated May 25, 2020|
476 Views
Q:How do I view my inbox? (mail I have received)
Answer
In the top nav bar, click on the "Inbox"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "Inbox". It will expand.
Then click on Mailbox in the list of links.
A list of your incoming messages will appear.
To view a message, click on the subject of the message.
A NEW message (that you have not opened yet) will have a yellow background, and will have a icon to the left of it
A message you have OPENED will have a white/gray background.
A staff message will always have a red stamp on it that says "CS Staff". Like this:
Updated May 25, 2020|
625 Views
Q:How do I send a Flower to a member?
Answer
When you are viewing a members profile, click on the " Send Flower" button.
Then choose a flower and type in your Message.
Click the "Send Flower" button at the bottom of the page.
Your message will be sent to the member’s Onsite Inbox. And a copy of your message will go to your Outbox.
Updated May 26, 2020|
1,507 Views
Q:How do I contact another member?
Answer
When you are viewing a members profile, click on the " Send a message" button.
Then type in your Message.
Click the "Send Message" button at the bottom of the page.
Your message will be sent to the member’s Onsite Inbox. And a copy of your message will go to your Outbox.
Or... this if for members you know their username, or they are on your Favorites List or Who's Viewed Me List:
Go to your Mail Inbox, and click on the Compose New Message button at the top right of the page.
Then type in the user's Username exactly. And press the "Go to Next Step" button.
In case you do not know their username, your Favorites List will be loaded at the bottom of the page. (You can click the tab that says "Viewed" to load your "Who's Viewed Me List" instead.)
Click on a user in your Favorites List at the bottom of the page.
Then type in your Message.
Click the "Send Message" button at the bottom of the page.
Your message will be sent to the member’s Onsite Inbox. And a copy of your message will go to your Outbox.
Updated May 16, 2020|
692 Views
Q:Why are my messages blocked?
Answer
Block Settings
Many members block mail based on Location, Age Range or Marital Status preference. Members can set their mail preferences using the
Edit Block Settings page. Connecting Singles has no control over member email preferences.
Block Specific Members
Also... Members can block specific members from contacting them by clicking the
" Block this Member" button on an incoming Message or eCard.
You can do a
Search for members in your own area, where you will not be blocked.
Updated May 16, 2020|
851 Views
Q:I received a notice that I have mail on the site, but it is not there.
Answer
We remove mass mailers, solicitors, spammers and scammers and when we do, their mail is automatically deleted also. This is for your protection. If you receive a notice but see no mail, it means the profile was removed after your notice went out.
Updated Nov 1, 2017|
1,617 Views
Q:My mail disappeared with a member I was talking to
Answer
Mail may disappear for various reasons:
- Old mail (over 30 days old) is removed from time to time to save on site resources.
- The sender may cancel and leave the site.
- The sender may have been removed from the site by staff. (as a result of complaints received about the member, or the member using the site for purposes other than dating: mass mailing, soliciting, requesting money from other members, etc. When a member gets banned, their mail automatically disappears.)
- A member's profile and mail may be deleted because they registered an email address that isn't valid and mail notices to them bounce back.
Updated Nov 1, 2017|
1,793 Views
Q:I am not receiving mail notices from ConnectingSingles when I get email on the site.
Answer
We send notifications out whenever you get email on the site. If you are not receiving them, then it could be one of the following reasons:
1) Your email address that you have on the site is invalid.
Click here to edit your email address »
2) You may have disabled site notifications.
Click here to turn on Site Notifications »
3) Our notices may be going to your junk folder.
Click here to learn how to White List ConnectingSingles.com for delivery to your email address.
Don't miss out on our cool mail notices. You don't need to worry... we NEVER share email addresses with any other party and we NEVER send spam.
Updated May 16, 2020|
3,141 Views