Answer
Large photos take a long time to upload. They may time out. If you have trouble uploading or emailing your photo, the photo file is probably too large or it was not in the right file format (must be .jpg format).
If possible, reduce the size or resolution of your photos and try them again. Photos must be in a .jpg format. 300-600 pixels in width is best.
Send your photos to us by Email or Snail Mail:
If you still have trouble, you can email your photos to us or send them in the mail and we will add them to your profile for you.
Directions for sending your photos are on the bottom of your
Upload Photos page.