Not receiving CS Notices?

Each time you receive mail, flowers, or cards from members on Connecting Singles, a notice is automatically sent to your registered email address to tell you about it. If the email address you entered when you joined is not valid, or if you haven't approved Connecting Singles for delivery with your offsite mail provider, you will not receive our notice. This is sad because you may miss a cool connection with someone who has taken the time to view your profile, write you a message, pick out a flower, or create a special card for you. It's also unfortunate when you contact us with a question or concern, or when you forget your password and we can't respond or get them to you. We hate when this happens!
How can YOU connect with members if WE can't connect with you?!

Email Services: The Problem

In an effort to cut down on spam, email providers unfortunately are now filtering out the good as well as the bad. Connecting Singles NEVER shares your email address with ANY other party, and we NEVER send spam. We use your email address ONLY to send mail, flower, card notices, forgot password and Contact Us responses.

Some email providers filter messages and may put the emails we send you into a bulk or junk mail folder. Please make sure @connectingsingles.com is on your "approved sender list", "safelist" or "whitelist" and in your "address book." Occasionally a mail provider has filters that totally block certain incoming email without your knowledge. We don't always receive notice of such a block. The only solution to this problem is for you to make sure your provider knows you DO want to receive our email.

Whitelisting is a method by which you add our email address to a list of approved senders. This lets your email provider or software know that you do know who we are, and that you do want to get our messages.

How to receive CS Notices: Here's what to do

Find your email provider below and follow specific directions listed for your provider.

AOL Users:

Check your "Spam" folder. If you find our email there, select the message from Connecting Singles and click "This is Not Spam."
To ensure future delivery, also do the following:
  1. RIGHT Click (that's right click!) on Contacts in the left sidebar and select New Contact from the menu.
  2. Type in Connecting Singles in the Name Field and connections@connectingsingles.com in the Email 1 field.
  3. Press the Create button at the top of the page.

Hotmail Users:

Check your "Junk email" folder. If you find our email there, select the message from Connecting Singles and click "Not Junk."
To ensure future delivery, also do the following:
  1. Click on Options in the upper right hand corner of the page
  2. Click on Safe and blocked senders under Junk e-mail
  3. Click on Safe senders
  4. Type in @connectingsingles.com and click the Add to list » button

Yahoo Users:

Check your "Bulk Mail" folder. If you find our email there, select the message from Connecting Singles and click "Not Spam."
To ensure future delivery, also do the following:
  1. Click Contacts tab at the top of the page.
  2. Click the Add Contact Button
  3. Type in Connecting Singles in the name field and connections@connectingsingles.com in the email field.
  4. Then click the Save button at the bottom of the page.

Gmail Users:

Check your "Spam" folder. If you find our email there, select the message from Connecting Singles and click "Not Spam."
To ensure future delivery, also do the following:
  1. Click on Contacts in the left sidebar
  2. Click on the Create Contact link at the top of the page.
  3. Type in Connecting Singles in the Name field and connections@connectingsingles.com in the Email field.
  4. Click the Save button at the bottom of the page

Outlook Users:

  1. Select Actions from the top menu bar, then select Junk email followed by Junk email Options.
  2. Select the Safe Senders tab, then click the Add button.
  3. Type in connectingsingles.com and click OK button.
  4. Click the OK button.

Earthlink & Excite:

These services will not deliver our mail to you unless you approve Connecting Singles first. Please refer to the providers Help Section for instructions to approve and add us to your Address Book there.

Other Email Providers:

Many popular email programs such as Outlook, Outlook Express, Eudora, Thunderbird, and Netscape Mail, don't provide a convenient way for you to whitelist addresses. If you're using one of these email systems and you aren't getting your CS notices, contact customer service at the company that provides your email or Internet connection. Explain to them that Connecting Singles notices are not spam. Ask them if they can whitelist the email.

Help complete this list

If you have an email provider not listed above and you know how to whitelist Connecting Singles there, please send the directions to Contact Us and we will add them to this list to help all members connect.




Thank you for whitelisting Connecting Singles.