Contact Us Info

In order to keep this site free, staff time is limited. Please try to find the answer to your question by referring to our Help/FAQ page before contacting us.

To Submit Success Story:
Use the Success Story form to share the good news of your great connection. You may optionally submit a photo to be included with your story.

To Report an Error:
Use the Report Error form to report an error you experience on the site.

Suggestions/Feedback:
Use the Feedback form to submit feedback or suggestions for the site. We appreciate your feedback and consider suggestions as upgrades are made.

To start an Event:
Use the Start Event form for more information on how to organize a CS Get-Together for members.

To report abuse:
If you find a member's profile or behavior on the site is offensive, or receive questionable mail, use the Report Abuse Form. Staff reviews reports and will take appropriate action. In the meantime, we advise you Block the member from contacting you. Click here for info to Block a member. Although time does not allow staff response to all reports, we appreciate your report and your help in preventing further abuse and in keeping this a quality free site.

Top FAQs:
Here are some of the most frequently asked questions. Click the question to read the answer.

  1. I am not receiving mail notices from ConnectingSingles when I get email on the site.
  2. My mail disappeared?
  3. I received a notice that I have mail on the site, but it is not there.
  4. Why can't I login or join?
  5. You banned my friend's profile. Can you bring them back?
  6. Why was my photo deleted?
  7. Why was my profile deleted?
  8. How do I cancel my membership?
  9. Is this site truely free?
  10. My profile is not approved
  11. My IM doesn't work

Contact Us

Please look for your answer in the right sidebar or our Help pages before Contacting Us. Your message is important to us; however, due to the volume of messages it is not possible to respond to each one individually.

We appreciate your reports and feedback. We value your input, and your patience, and we are constantly working to maintain a safe, quality place for singles to meet.

Please know that your issues will be reviewed and addressed, when deemed necessary, even though you may not receive a reply from us. To keep this site free, staff time is limited and does not allow time for a response.

UPDATE: We have taken the IM down temporarily, and will put it back within a couple weeks.

Before you contact us:
Check Help Page for Answers.
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