My thought is that if you "click over" while we are talking...... really what your doing is checking to see......if your would rather be talking to someone other than me.
Think about it.......if we are engaged in great conversation you would not put me on hold for another call....(yes if your expecting an emergency there might be a situation)
I disagree with this, any who have any means of contacting me are friends or family. That being said, any of them could have an emergency or have a need/want to talk to me anytime of day or night. If they say it's important and they don't just want to BS, I will let the one I am talking with at the moment go so we can discuss what the problem is.
but i will keep track...my prediction is that 80% of click-overs will be for some inane call....that is not urgent or more important than the call I put on hold.
Afterall, if it truly an emergency, the operator can break into the call.
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Mech