my kids dr. anytime i have to bring one in.. he speaks to them like they are ppl not kids who dont know anything.. he makes sure that his voice is cheerful even when giving bad news.. always asks how i'm doing.. and if i'm feeling well..
cutelildevilsmomportsmouth, New Hampshire USA7,772 posts
Look people in the eye when speaking to them.Before you do something like say dress them,explain what you are about to do.Use gentle, sincere tones and listen to what the resident has to say even if they have said it 10 times that day and above all show respect and love and compassion for them.
Keeping it simple is one thing, but I appreciate when my doctor talks in layman terms. I want an explanantion of the diagnosis & treatment, and he realizes I don't know medical terminology, so he explains things so I understand them. I don't leave there confused or uncertain of what the problem was or the treatment.
One year I missed my yearly check-up and he said to me "if we don't catch cancer in time, you could simply bleed to death and there would be nothing I could do for you, so do not miss your check-up." I really appreciated his honesty. Made me realize he cared about me and that I should care about me too. I haven't missed one since then.
I have found similarity with what you input with the residents I come in contact with. Even the hardest to deal with want to know what you are going to do with you. When working with our one resident Jessee the range of motion has really paid off. A person from his past came in and she even got him to talk. I was like in total shock. I didn't even know he could talk. I deal with a lot of confused people.
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