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I thought that was nice.
I understand the tipping process and thats how a lot of servers get there spendable cash, and some have to share with other staff.
But first off 18% - give me a break..
Secondly an automatic charge (plus this goes on before the taxes so you get charged tax on top)
I am a firm believer of good service = good tip, great service = better tip, crappy service = average tip.
Do you think this automatic should be the norm - of do you feel that better service deserves better tip?