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Yeah i think i read they gunner tax GST on your import, i'd be putting the tax exempt Act before Customs because any decision customs made would be you could appeal and if not put before (whether income tax or not) they can only say yes or no, don't put it before them they couldn't possibly say yes. If they say know you need to apply to your tax return then you simply deduct the amount from your annual tax-payable.
Something i noted you said was you've been waiting years for tax department refund, when perhaps you needed to have simply deducted it off your tax bill. maybe i'm wrong but that is what came to my mind