Dating Sites (42)

Hi Hazella

Read their T&C's (I work in a purchasing type of job). The cancellation process is there, can be activated online or by fax. The 14 day prior to expiry of th echarge period is nasty but legitimate. But if you have proof of having clicked on the cancellation button or have a copy of your fax that should be it and no more credit card charges

Email me if I can help further

Peter

Upon expiry of the purchased access period, access to the chargeable option of making contact under item II (5) and the related contractual relationship under item III (3) shall be automatically extended by an access period as selected or indicated (e.g. 3 or 6 months), unless the Client terminates in writing fourteen days before expiry of the access period or, if another termination period was communicated when buying the access period, within this other stated termination period, indicating his/her full name and his/her alias. The termination must be requested using the respective link in “Settings” in “Premium Membership”, if available, or by facsimile. Upon receipt of the confirmation of payment for the first purchase the user shall be informed of the day (date) until which the contract shall firstly run and by what duration the term will be extended unless due notice of termination is given.

Thanks Peter but honestly the cancellation facility on the site just brings you round in circles. I have faxed them on numerous occasions and telephoned. I have copies of all the communication I've had with the site and have even forwarded this to my bank

If all else fails and you don't mind foregoing your anonimity then i would try and go to the newspapers. The consumer ombudsman might then decide to look into it, you will be warning others about this scam and they might be shamed into giving you a refund. Might not work but worth a shot. Good lucky

Thanks DG will give it some thought

you should be able to stop payment through your card provider at anytime because it was you who set up the payment instructions, so you alone can stop them at anytime

Sheisters. Ok, then write a regsitered letter to the credit card company with the details of your cancelling the subscription, instruct them to refuse payment, refuse to pay that portion of the credit card. The creidt card company have the right to refuse to pay them (with your money I might add) That should do it. Peter

This may sound desperate but try Joe Duffy he might be able to help ya.

Yip you could always email the Ray Darcy show the usually have a panel of people for this sort of thing !!

Thx to you all for the advice, will try anything at this stage.
I'll keep you updated

H

Depends on how far you want to take this, there are a couple of ways of getting their attention (they're not registered in Ireland so you'll have to go to some bother).
- has their company details with names of staff. Make very sure you have a way of proving you faxed them (itemised phone bill with their fax number and a copy of the fax should be reasonable) as well as copies of the emails.
- Write a concise complaint and send it by registered post to the Luxembourg and Switzerland addresses on that page for the attention of the named director along with the documents. Give them 7 business days to confirm receipt (then set deadlines as appropriate, if they respond). If there's no response then take the numbers for the company register from each site and contact the respective company registrars office in both of those countries. You can usually do this online - again a concise complaint and reference to the supporting documentation.
- As Peter said, contact your bank. Do this via the credit card fraud department (ring lost or stolen if you don't have this number) and have your documentation available for them. Give them the date of your cancellation (according to faxes and emails) and tell them that all subsequent deductions are fradulent and you want them reversed.
- Check your statement/ask the bank to see if there are indications of a third-party processing facility. Many web companies route their payments through payment gateway services (examples are WorldPay and realex) so contact them as well. Inform them that if they process anymore payments against your card you will consider that fradulent on their part.
- If they're not using a payment gateway then they'll be using a merchant account. If you can determine the bank this account is held with then you can contact them as well.

Can't think of anything else for the moment as there's nothing else that stands out from looking at their site. There might be another route (based on the whois information for be2.com) but that has limited potential.