Q:It says my Postal Code is invalid?
Answer
That might mean our zip code database is out of date. Sorry about that. Please choose a zipcode that is nearby you, and
Contact Us later and we'll add your zip code.
Nov 1, 2017|
589 Views
Q:What happens when I cancel my account?
Answer
- Your Email, Favorites, Blocked List, and Who's Viewed Me list, will be permanently deleted.
- Your Forum Posts, Blogs, public eCards, Polls, Videos (and all other content in public areas) will remain.
- Your profile will no longer be visible on the site.
- You will not be able to receive Messages, Likes, Favorites or Views from other members
- You will be able to reactive your profile within 60 days of the day you canceled.
Updated Oct 30, 2017|
2,086 Views
Q:How can I receive mail ONLY from certain locations?
Answer
In the top nav bar, click on the "Profile"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on Edit Settings in the list of links.
Then click on Edit Block Settings in the list of links.
Click the "Block" radio button next to the Locations you want to WANT TO BLOCK from contacting you.
Click the "Allow" radio button next to the Locations you want to allow to contact you.
Then click the "Save Changes" button at the bottom of the page.
Updated May 25, 2020|
439 Views
Q:Is Connecting Singles really FREE? If so, why?
Answer
Yes! Connecting Singles is 100% FREE to use! ALL features are free and always will be. This site is funded by advertising, so members are not charged for anything.
We're not going to sneak up on you after you join and surprise you with fees, credits, premium memberships, gold stars, or coupons, or make you recruit members from other sites just to get in. There are no costs and no credit cards needed here. NO catches, NO fees, NO gimmicks, NO kidding!
Click here to Join Now »
Updated May 17, 2020|
2,902 Views
Q:Good Relationships Are Built on Honesty
Answer
Good Relationships Are Built on Honesty
All profile information must be valid.
Profiles with invalid email address or location, jibberish, etc. will be deleted.
Updated Nov 1, 2017|
684 Views
Q:How do I hide my profile?
Answer
In the top nav bar, click on the "Profile" dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on Edit Settings in the list of links.
Then click the Hide Profile link in the list of links..
Then click the radio button that says "Hide my profile on the site", and click the "Save Changes" button.
Updated May 25, 2020|
2,690 Views
Q:Why did my photo get deleted (or get moved from being primary)?
Answer
Photos are an option, not a requirement. If you wish to have a photo with your profile, upload photos according to the rules. Photos that break the rules or are not appropriate for this site are deleted.
Remember, a picture is worth a thousand words. Your photo represents you to members who don't know you and, like it or not, you will be judged by what you choose to display. So think about what your photos 'say' about you.
PHOTO RULES:
- Your PRIMARY photo must be of YOU and show YOUR face clearly.
- Photos of celebrities, cartoons, bare torsos will be deleted.
- Nudity, vulgar, offensive, inappropiate photos will get your account deleted. Don't make us do it!
- Do NOT include CHILDREN for SAFETY reasons.
- Must reflect your true appearance.
- Must match your stated gender.
- No celebrities, models, copyrighted or altered images, cartoons, or drawings.
- No special effects or frames.
- No nudity, obscenity, sexual or offensive photos, display of weapons, or illegal activity.
- No photos in which you are, or appear to be under age 18 years.
- Tiny photos do not post well and will be deleted.
- Dark, blurry or poor quality photos will not be posted.
- Must be in .jpg format, no larger than 5 MB (megabytes).
We also accept these formats, but .jpg works best:
(.jpg, .gif, .png, .bmp, .webp, .jfif, .jpeg, .jpe, .jif, .jfi, .jxr, .tif, .tiff)
- **A nude or obscene photo will get you permanently banned from this site.
Updated May 17, 2020|
1,472 Views
Q:Cookie Login Problems
Answer
If you login, and then get repeatedly logged out, or taken back to the login page, with no error message. Then this might be caused by cookie settings on your computer. Cookies are required in order to use this site. Please try the following to fix this:
- Change your browser settings to accept cookies. Click here for directions on how to enable cookies »
- Delete All Cookies on your computer (click Tools, Internet Options, then Delete Cookies)
- Clear your cache (delete temporary files)
- Check to see that your computer system Date and Time is accurate. Cookies are time sensitive and may not work if your computer date or time is off by a large amount.
- Check your firewall and make sure it accepts cookies **
- Turn off any third party programs or control panels that automatically reject cookies.
- Open a new browser window, and type in http://www.connectingsingles.com in the address bar (don’t use a link in an email or a bookmark to access the site). Have only one browser window open to the site at a time. Log in only once.
- Try again to login.
**IMPORTANT: If you have a FIREWALL or other security software, this software may be set to block cookies. Refer to the Help manual of the security software you are using to find out how to enable session cookies and allow Connecting Singles cookies to be set. Norton Firewall needs to be set to enable cookies, otherwise you will not be able to use this site.
Updated May 16, 2020|
1,440 Views
Q:How do I view Who has Favorited me?
Answer
In the top nav bar, click on the "Inbox"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "Inbox". It will expand.
Then click on Who's Favorited Me in the list of links.
A list of members who have Favorited you will appear.
Updated May 25, 2020|
370 Views
Q:How do I delete a Message?
Answer
In the top nav bar, click on the "Inbox"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "Inbox". It will expand.
Then click on Mailbox in the list of links.
A list of your Messages will appear.
Then click the checkbox in the right column of the Messages you want to delete from your list.
Then click the " Delete Checked" button at the bottom of the page.
Then click on the "Trash ()" icon to the right of the Messages you want to delete from your list.
Updated May 25, 2020|
781 Views
Q:Every time I login, it says my email is invalid.
Answer
If your email is invalid, please Correct your Email Address ».
If your email is valid, and our system is wrong, then please Contact Us and let us know, and we will fix it, so that you don't keep getting that message.
Updated May 17, 2020|
1,039 Views
Q:I blocked a location (or age range), but someone from there was still able to contact me. How is this possible?
Answer
You can block members by gender, location, marital status, or age range. But once in a while, you may want to contact someone outside your location or age range.
If you do email someone that you have blocked, then they won't be able to contact you back.
So we have designed an "override" where if you contact them first, then they can contact you back.
Sometimes members get likes and respond with an email that says "I'm not interested". This email will trigger the "override" and allow them to email you.
Click here to learn how to block members by age range or location »
Updated May 17, 2020|
424 Views
Q:How long does it take to Register?
Q:How do I change my password?
Answer
In the top nav bar, click on the "Profile"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on Edit Settings in the list of links.
Then click on Change my Password in the list of links.
Type in your "Old Password", and type in your desired "New Password" in the 2 boxes.
Then click on the "Change Password" button.
Updated May 25, 2020|
1,143 Views
Q:How do I contact another member?
Answer
When you are viewing a members profile, click on the " Send a message" button.
Then type in your Message.
Click the "Send Message" button at the bottom of the page.
Your message will be sent to the member’s Onsite Inbox. And a copy of your message will go to your Outbox.
Or... this if for members you know their username, or they are on your Favorites List or Who's Viewed Me List:
Go to your Mail Inbox, and click on the Compose New Message button at the top right of the page.
Then type in the user's Username exactly. And press the "Go to Next Step" button.
In case you do not know their username, your Favorites List will be loaded at the bottom of the page. (You can click the tab that says "Viewed" to load your "Who's Viewed Me List" instead.)
Click on a user in your Favorites List at the bottom of the page.
Then type in your Message.
Click the "Send Message" button at the bottom of the page.
Your message will be sent to the member’s Onsite Inbox. And a copy of your message will go to your Outbox.
Updated May 16, 2020|
701 Views
Q:I received an email/flower from someone who is not on my "Who's Viewed Me List"...How is this possible?
Answer
This can mean several things:
- That member may have their "Who's Viewed Me" list turned off, so their view to your profile was not recorded
- You may have "Who's Viewed Me" turned off, so that views to your profile are not being recorded
- The member clicked on the Email/Flower button from a search results page without viewing your full profile.
Updated Nov 1, 2017|
371 Views
Q:How do I play a Game?
Answer
In the top nav bar, click on the Games link.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says " Forums / Blogs / Polls / Poems / Videos / etc.". It will expand.
Then click on the dropdown that says "More". It will expand.
Then click on Games in the list of links.
You will see a list of Games.
Click on the photo of the Game you want to play, and the Game will load and you can play it.
To play full screen mode:
Click the fullscreen icon that is directly under the Game (in the lower right corner)
Updated May 25, 2020|
360 Views
Q:Why do you ask for my Birthdate?
Answer
So that we can display your age on your profile
Nov 1, 2017|
613 Views
Q:How do I view my outbox? (mail I have sent)
Answer
In the top nav bar, click on the "Inbox"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "Inbox". It will expand.
Then click on Outbox in the list of links.
A list of your sent messages will appear.
To view a message, click on the subject of the message.
The Messages that have been opened by the recipients, will have
a checkmark to the left of them.
the word opened next to them.
Updated May 25, 2020|
485 Views
Q:Why do you ask for my Email Address?
Answer
So that we can notify you when members write to you. We NEVER share/sell your email address and we NEVER send any spam.
Nov 1, 2017|
646 Views
Q:The login page keeps appearing
Answer
If you repeatedly get bounced back to the login screen, with no message about an incorrect username or password, this is probably caused by your browser not retaining your login information correctly. To fix this you need to enable cookies on your browser.
Click here for directions on how to enable cookies »
Do all the following:
- Change your browser settings to accept cookies. Click here for directions on how to enable cookies »
- Delete All Cookies on your computer (click Tools, Internet Options, then Delete Cookies)
- Clear your cache (delete temporary files)
- Check to see that your computer system Date and Time is accurate. Cookies are time sensitive and may not work if your computer date is wrong by a large amount.
- Check your firewall and make sure it accepts cookies. **
- Turn off any third party programs or control panels that automatically reject cookies.
- Close down all browser windows that you have open.
- Open a new browser window, and type in http://www.connectingsingles.com in the address bar (don’t use a link in an email or a bookmark to access the site). Have only one browser window open to the site at a time. Log in only once.
- Try again to login.
**IMPORTANT: If you have a FIREWALL or other security software, this software may be set to block cookies. Refer to the HELP manual of the security software you are using to find out how to enable session cookies and allow Connecting Singles cookies to be set. Norton firewall needs to be set to enable cookies, otherwise you will not be able to use this site.
Updated May 16, 2020|
1,091 Views
Q:How do I do an Advanced Search?
Answer
In the top nav bar, click on the "People" dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "People". It will expand.
Then click on Advanced Search in the list of links.
Then fill in the form with your search criteria, and click on the "Search" button at the bottom of the page.
Alternate Advanced Search Page:
NOTE: to shorten the "Advanced Search" page, we've hidden a lot of the content into dropdowns (like hair color, eye color, etc.).
If you prefer that all this information is visible, you can use our Alternate Advanced Search page.
You can get to this alternate page, by clicking on Advanced Search 2
in the right sidebar of the
at the bottom of the
Advanced Search page.
Updated May 25, 2020|
485 Views
Q:How do I post in the Forums?
Answer
TO CREATE NEW THREAD: Click on
Forums in the top nav, then click the
Create Thread button. Type a message about your topic and your opinion of it and explain what/how you would like to discuss it. Then press the "Submit Thread" button. Your thread will appear in the category you assign and also on the list of
All Threads, and members will be able to view and post to it.
TO REPLY TO A THREAD: If you read a thread and want to get into the discussion: Click on the 'Post Reply' button at the upper right of the page. Your post will appear at the bottom of that thread in the order it was submitted. (or you can use the REPLY button inside each post)
TO QUOTE ANOTHER POST: If you want to address your reply directly to one member's post in a thread: click on the "Quote" button inside their post. If you do this, their post will be copied and be included in your post answer - so USE THIS OPTION ONLY when you want to take exception to what that one person said and direct your answer to them. (If you are the first person to reply in a thread, there is no reason to quote the one above you.)
Be sure to read the
Forum Rules before posting.
Updated Nov 1, 2017|
363 Views
Q:How do I change my password?
Answer
In the top nav bar, click on the "Profile"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on Edit Settings in the list of links.
Then click on Change my Password in the list of links.
Type in your "Old Password", and type in your desired "New Password" in the 2 boxes.
Then click on the "Change Password" button.
Updated May 25, 2020|
438 Views
Q:How do I edit my Match Details?
Answer
In the top nav bar, click on the "Profile"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on My Account in the list of links.
Then click on the Edit Match Details link.
Fill in the information about your Match, and click the "Save Changes" button.
Updated May 25, 2020|
621 Views
Q:Why do you ask for my Postal Code?
Answer
So that we can show members within a 10 mile radius of your area. This is only used in USA, Canada, UK, and Australia
Nov 1, 2017|
624 Views
Q:How do I Edit my Location?
Answer
In the top nav bar, click on the "Profile"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on Edit Settings in the list of links.
Then click on the Edit Location link, fill in your information, and click the "Save Changes" button at the bottom of the page.
Updated May 25, 2020|
703 Views
Q:How do I join a Group?
Answer
Click on
Groups in the top nav, then find the group you want to join and click on it to view it, then press the "Join Group" button.
Updated Nov 1, 2017|
325 Views
Q:What format and size Photo does ConnectingSingles.com accept?
Answer
ConnectingSingles.com accepts jpg, jpeg, jpe, gif, png, bmp, tif, and tiff. But JPG/JPEG is best.
If you have a photo in a format other than these formats, please convert it, or send it to us by email or mail and we will convert it for you
Your photo must not exceed 5 MB (Megabytes).
If it is larger than this, you can make the file smaller by cropping out unnecessary background, shrinking the width and height of your photo, or reducing the resolution.
Updated May 16, 2020|
531 Views
Q:Why is it bad to give out my email address when someone asks for it right away?
Answer
If a member asks you for your email address right away, it is suspicious. They may be building email lists, or they may be scammers who want to get you off of this site before we find and delete them.
Updated May 17, 2020|
2,186 Views
Q:So will I ever find 'the ONE' and who can I trust?
Answer
It takes time and patience to find 'the ONE'. In the meantime, try to enjoy your search and have fun finding friends. Don't rush! We recommend you look for someone living close enough to you to meet often and get to know each other slowly. No matter what they tell you, real love doesn't happen in 2 weeks of emailing. Think with your head, not only with your heart. Use the site to get acquainted. Use caution to stay safe.
Updated Nov 1, 2017|
2,311 Views
Q:How do I view New Members?
Answer
In the top nav bar, click on the "People" dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "People". It will expand.
Then click on New Members in the list of links.
You will be taken to the New Members page.
Use the tabs on the top of that page to filter the results.
Or use the Search in the right sidebar.
Or use the Search at the bottom of the page.
The members will be ordered by Newest (latest to join the site).
Updated May 25, 2020|
372 Views
Q:Why can't I send more than one eCard to a person in a day?
Answer
You can send 1 eCard within a 24 hour period to EACH member. So that a member cannot receive more than 1 eCard from you in a 24-hour period.
The reason for this limit is that many members don't want their eCardbox flooded... even by someone they are interested in. Quality wins over quantity there.
eCards are for 'special' connections and occasions. Use mail for general correspondence.
Updated Nov 1, 2017|
373 Views
Q:How can I remove something I posted to the forums?
Answer
Consider what you post to be permanent. We don't allow posts to be deleted or changed because it may change the meaning of what others have said and disrupt the flow of the discussion.
Your forum entries help members learn about you. Your answers and attitudes there tell a lot about you. Consider this before you enter posts, as they cannot be removed.
Updated Nov 1, 2017|
467 Views
Q:How do I send my photos to CS by MAIL?
Answer
NOTE: The directions for this are on the Upload Photos page, on the bottom of the page.
In the top nav bar, click on the "Profile"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on Upload Photos in the list of links.
Scroll down to the bottom of the page where it says "Mail your photos to us", and follow the instructions there.
We will scan your photos for you and upload them to your profile. We provide this service FREE of charge to our members!
Updated May 25, 2020|
659 Views