Q:Can members be banned from this site?
Answer
This site has rules to protect members and their experience here. Knowing, accepting and following the rules is required for membership. It is not site staff's responsibility to warn you when you break them.
- Members who break the rules or whose behavior on the site, blogs, or forums is unacceptable may be removed without warning.
- Members who attempt to use the site for reasons other than dating (such as soliciting of ANY kind, money or romance scam, building mailing lists, identity theft, multiple or fake profiles, or any suspicious activity) will be removed without notice.
- Members under legal age will be removed.
- If the profile of someone you have been communicating with suddenly disappears, they have likely been removed for safety and quality of the site and members. No warning or notice will be sent.
Although it's common to hear a banned member complain about the rules, or that members who reported them got them banned...this is NOT true! When banning is necessary, it was the member's own bad behavior that got them banned. Members are adults and held accountable for their own actions here.
Updated Nov 1, 2017|
2,719 Views
Q:Why do you ask for my Birthdate?
Answer
So that we can display your age on your profile
Nov 1, 2017|
613 Views
Q:If I delete a sent message, does it delete it from the receiver's inbox?
Answer
No. If you delete a sent message, it will stay in the receiver's inbox. Once you send a message to someone, you cannot take it back or delete it from their inbox.
Updated Nov 1, 2017|
865 Views
Q:What if I forget my password?
Answer
Click on the Forgot Password link on the Login page.
Then type in your Email Address (that you entered when you registered for this site).
Your password will be emailed to the email address you provided when you registered for ConnectingSingles.com.
If you don't receive your password, look in your bulk or junk mail folder.
Be sure to whitelist ConnectingSingles.com so our notice will get through your spam filter next time.
Click here to learn how to Whitelist ».
Note: You will not be able to receive your password, if your email address on the site is not kept current.
Updated May 17, 2020|
1,425 Views
Q:Why is it bad to give out my email address when someone asks for it right away?
Answer
If a member asks you for your email address right away, it is suspicious. They may be building email lists, or they may be scammers who want to get you off of this site before we find and delete them.
Updated May 17, 2020|
2,186 Views
Q:What else should I know?
Answer
Like most websites, this website runs most efficiently with the latest versions of Internet Explorer, Chrome, or Firefox. In general, it is a good idea to keep your browser current, because your web browsing will be faster and more efficient, and you will spend less time waiting for pages to load.
Updated Oct 30, 2017|
405 Views
Q:Can I change my username?
Answer
No, your username cannot be changed. You can change everything else about your profile...
In the top nav bar, click on the "Profile" dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on My Account in the list of links.
The My Account page will have links to all the changes you can make to your profile.
Updated May 25, 2020|
1,552 Views
Q:Every time I login, it says my email is invalid.
Answer
If your email is invalid, please Correct your Email Address ».
If your email is valid, and our system is wrong, then please Contact Us and let us know, and we will fix it, so that you don't keep getting that message.
Updated May 17, 2020|
1,039 Views
Q:Why did my photo get deleted (or get moved from being primary)?
Answer
Photos are an option, not a requirement. If you wish to have a photo with your profile, upload photos according to the rules. Photos that break the rules or are not appropriate for this site are deleted.
Remember, a picture is worth a thousand words. Your photo represents you to members who don't know you and, like it or not, you will be judged by what you choose to display. So think about what your photos 'say' about you.
PHOTO RULES:
- Your PRIMARY photo must be of YOU and show YOUR face clearly.
- Photos of celebrities, cartoons, bare torsos will be deleted.
- Nudity, vulgar, offensive, inappropiate photos will get your account deleted. Don't make us do it!
- Do NOT include CHILDREN for SAFETY reasons.
- Must reflect your true appearance.
- Must match your stated gender.
- No celebrities, models, copyrighted or altered images, cartoons, or drawings.
- No special effects or frames.
- No nudity, obscenity, sexual or offensive photos, display of weapons, or illegal activity.
- No photos in which you are, or appear to be under age 18 years.
- Tiny photos do not post well and will be deleted.
- Dark, blurry or poor quality photos will not be posted.
- Must be in .jpg format, no larger than 5 MB (megabytes).
We also accept these formats, but .jpg works best:
(.jpg, .gif, .png, .bmp, .webp, .jfif, .jpeg, .jpe, .jif, .jfi, .jxr, .tif, .tiff)
- **A nude or obscene photo will get you permanently banned from this site.
Updated May 17, 2020|
1,472 Views
Q:Why am I not getting any responses?
Answer
Please check your
Block Settings to see if you have restricted them too much. We've been seeing that many people are blocking all ages except for a very small few (like 34-35 for example). That can really restrict who can write to you.
For more tips use this link:
How to get more views and responses to your profile »
Updated May 17, 2020|
484 Views
Q:What format and size Photo does ConnectingSingles.com accept?
Answer
ConnectingSingles.com accepts jpg, jpeg, jpe, gif, png, bmp, tif, and tiff. But JPG/JPEG is best.
If you have a photo in a format other than these formats, please convert it, or send it to us by email or mail and we will convert it for you
Your photo must not exceed 5 MB (Megabytes).
If it is larger than this, you can make the file smaller by cropping out unnecessary background, shrinking the width and height of your photo, or reducing the resolution.
Updated May 16, 2020|
531 Views
Q:How do I get more views to my profile?
Answer
To get more views to your profile:
The features are all here for you. It's up to you to make the connections.
Also, see this great article we wrote about this called
How to get more views to your Profile
Updated Nov 3, 2017|
502 Views
Q:How do I use the Meet Me Feature?
Answer
In the top nav bar, click on the Meet Me link.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the link that says Meet Me.
We will show you profiles in your area, one at a time.
- Click the " Yes" button, if you are interested in them.
- Click the " No" button, if you are NOT interested in them.
- Click the "Maybe" button, if you are not sure.
After you press one of the 3 buttons, you will advance to the next profile. And repeat the process with the next user.
If you click on "Yes", they will receive a "Like" from you in their Likes Inbox, and they will be notified that they have received a "Like".
If you click on "No" or "Maybe", they will NOT know, and they will not be notified. But they will show up in your No's and Maybe's lists for you to re-visit later (and possibly re-consider your choice).
Updated May 25, 2020|
671 Views
Q:How do I see Who's Viewed Me?
Answer
In the top nav bar, click on the "Inbox"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "Inbox". It will expand.
Then click on Who's Viewed Me in the list of links.
A list of your members that have viewed your profile will appear.
Updated May 25, 2020|
617 Views
Q:How do I delete my photo?
Answer
In the top nav bar, click on the "Profile"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on Upload Photos in the list of links.
You will see a list of the photos you have already uploaded.
Find the photo you want to delete and click on the " Delete Photo" button.
You will be taken to a new page where you can confirm that you want to delete the photo.
Click the "Yes, Delete" button at the bottom of the page.
Updated May 25, 2020|
1,003 Views
Q:How can I receive mail ONLY from members within a certain age range?
Answer
In the top nav bar, click on the "Profile"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on Edit Settings in the list of links.
Then click on Edit Block Settings in the list of links.
Then choose the age range that you WANT TO HEAR FROM (anyone outside that age range will not be able to contact you). Then click the "Save Changes" button.
Updated May 25, 2020|
427 Views
Q:How do I add a caption for my photo?
Answer
In the top nav bar, click on the "Profile"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on Upload Photos in the list of links.
You will see a list of the photos you have already uploaded.
Find the photo you want, and type in a caption, and press the "Save Caption" button.
Updated May 25, 2020|
439 Views
Q:Why did my photo get deleted?
Q:Suggestions on what to write in my profile?
Answer
This Help Article requires Login
Updated May 17, 2020|
396 Views
Q:I received a notice that I have mail on the site, but it is not there.
Answer
We remove mass mailers, solicitors, spammers and scammers and when we do, their mail is automatically deleted also. This is for your protection. If you receive a notice but see no mail, it means the profile was removed after your notice went out.
Updated Nov 1, 2017|
1,695 Views
Q:My mail disappeared with a member I was talking to
Answer
Mail may disappear for various reasons:
- Old mail (over 30 days old) is removed from time to time to save on site resources.
- The sender may cancel and leave the site.
- The sender may have been removed from the site by staff. (as a result of complaints received about the member, or the member using the site for purposes other than dating: mass mailing, soliciting, requesting money from other members, etc. When a member gets banned, their mail automatically disappears.)
- A member's profile and mail may be deleted because they registered an email address that isn't valid and mail notices to them bounce back.
Updated Nov 1, 2017|
1,807 Views
Q:Good Relationships Are Built on Honesty
Answer
Good Relationships Are Built on Honesty
All profile information must be valid.
Profiles with invalid email address or location, jibberish, etc. will be deleted.
Updated Nov 1, 2017|
684 Views
Q:How do I change my password?
Answer
In the top nav bar, click on the "Profile"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on Edit Settings in the list of links.
Then click on Change my Password in the list of links.
Type in your "Old Password", and type in your desired "New Password" in the 2 boxes.
Then click on the "Change Password" button.
Updated May 25, 2020|
1,143 Views
Q:If I delete my messages by mistake, can staff restore it for me?
Answer
No, deleted mail cannot be restored. The mail system is automated. Staff cannot delete or restore it.
Updated Nov 1, 2017|
555 Views
Q:How do I view my mail history with another member?
Answer
When viewing a message, click the "mail history" link. Or, when on the
Mailbox page, click on the "history" icon for each message to access your mail history with the sender.
Jan 29, 2014|
546 Views
Q:How do I view my Matches?
Answer
In the top nav bar, click on the Matches link.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the link that says Matches.
Use the tabs on the top of that page to filter the results.
Or use the Search in the right sidebar.
Or use the Search at the bottom of the page.
The members will be ordered by latest to login to the site.
Updated May 25, 2020|
305 Views
Q:How do I hide my profile?
Answer
In the top nav bar, click on the "Profile" dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on Edit Settings in the list of links.
Then click the Hide Profile link in the list of links..
Then click the radio button that says "Hide my profile on the site", and click the "Save Changes" button.
Updated May 25, 2020|
2,690 Views
Q:It says my Postal Code is invalid?
Answer
That might mean our zip code database is out of date. Sorry about that. Please choose a zipcode that is nearby you, and
Contact Us later and we'll add your zip code.
Nov 1, 2017|
589 Views
Q:Does Connecting Singles have spyware?
Answer
No.
Updated Nov 1, 2017|
338 Views
Q:How do I do an Advanced Search?
Answer
In the top nav bar, click on the "People" dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "People". It will expand.
Then click on Advanced Search in the list of links.
Then fill in the form with your search criteria, and click on the "Search" button at the bottom of the page.
Alternate Advanced Search Page:
NOTE: to shorten the "Advanced Search" page, we've hidden a lot of the content into dropdowns (like hair color, eye color, etc.).
If you prefer that all this information is visible, you can use our Alternate Advanced Search page.
You can get to this alternate page, by clicking on Advanced Search 2
in the right sidebar of the
at the bottom of the
Advanced Search page.
Updated May 25, 2020|
485 Views
Q:Someone I was chatting with, now it says they are hidden. What does this mean?
Answer
People on the site can hide their profile at anytime. When this happens, you will not be able to see them anywhere on the site.
If they are in your inbox, their photo will say "hidden" on it. And you will no longer be able to write to them.
Next Up:
How to hide or un-hide your profile »
Updated May 17, 2020|
1,419 Views
Q:How do I Like someone?
Answer
You can either click the " Like" button when viewing a member's profile, or you can use the Meet Me page.
The Meet Me page allows you to see a lot of members in your area. If you click the " Yes" button, it will result in a "Like" sent to the member.
Click here to learn how to use the Meet Me Page »
Updated May 16, 2020|
499 Views
Q:How do I Reactivate my Account (after I have cancelled it)?
Answer
If your profile is cancelled:
Simply
Login to the site and press the "Reactivate Your Profile" button.
Updated Oct 30, 2017|
1,513 Views
Q:How do I block members from a certain location, age group or marital status from mailing me?
Answer
In the top nav bar, click on the "Profile"
dropdown. It will expand.
Click on the ( Menu) icon on the top right corner of the page. The menu will expand.
Then click on the dropdown that says "My Profile". It will expand.
Then click on Edit Settings in the list of links.
Then click on Edit Block Settings in the list of links.
Then select the criteria of members that you want to block (by Location, Age Range, Gender, Marital Status, etc.). Then click the "Save Changes" button.
Choices you make on this page will determine and limit who can contact you. Members who are filtered out by the settings you choose, will NOT be able to contact you.
Updated May 25, 2020|
729 Views
Q:How long does it take to Register?