Day 4
I have just endured day 4 of my company’s liquidation. Everyone is cranky. My associate in my department is now angry with me. A customer was there and my coworker asked me a question. I sort of disagreed with the pairing of a headboard to a customers bed frame. Now, keep in mind, this position still pays a commission. At the same time, all sales are final. Because of my answer, she lost the sale and was very angry with me. I responded, if you don’t like my answers, don’t ask me the questions. I wasn’t being bitchy. I only have concerns that if the pieces did not fit, the customer can’t return the piece. All I could think of was, do we want an angry customer over a $20.00 commission? Well, she said she won’t ask me anymore questions.Now, if I had known I was supposed to agree to make the sale, I might have gone along with it. It’s her ear that would be bent if it didn’t work. Still, is it worth it?
Sitting in the dark. 5 more cold nights until electricity.
Until next time, see ya. :)
Comments (7)
@Palmfrond ... I guess it's always been an unwritten rule in sales that when a colleague asks a question to 'conclude' a sale that one answers in the manner that helps them?
Tough situation, maybe everyone's cranky and taking it out on one another ... liquidation / closing down sale ... the customer has no redress anyway ... do they?
Does that mean you have no electricity for the next 5 days?
Have you got a new job lined up when this place closes? I hope so.