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First thing is to work out what triggers the bad attitude, then offer him/her a better deal. If the bad attitude is because of fear, I narrow it down to whether it is fear of pain (convince horse it's not going to be hurt) or fear of the surroundings (convince it that I understand the fear and can offer leadership/security. For horses, leadership and security are much the same thing). If the bad attitude is because the horse doesn't have confidence in the people around it as reliable leaders, I show it that I can offer leadership (and therefore security) in terms it understands. Then comes the difficult bit - when I have to teach the owner to do the same! ;-)