Greatful Heart
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An evening to remember for us with my big boys as we dine in one exclusive restaurant around....
We noticed that the place is surprisingly empty and just 3 tables were occupied. We quickly realized that there’s just one person taking care of the entire restaurant.
He walked to us, took our order and does the same for the table adjacent to ours.
15 minutes later, Benhur(the waiter) walked to our table:
Benhur: I’m sorry for the delay, would you like something to drink?
Me: No problem, can we get a couple of beers?
Benhur:Sure.
He went to the adjacent table where there’s a party of 4 and apologized to them too.
30 minutes later..
Benhur:I’m really sorry, there’s an issue in our kitchen and all the orders had to be redone. Your food will be out in a few minutes.
Me: Sure, that’s okay. We can wait.
Benhur: The beer is on me, free of charge.
He goes to the adjacent table and it’s clear that they’re not very amused with the delay. One woman from the party speaks up in a rather rude tone and claims that it’s ridiculous to wait for over 45 minutes for a simple Quesadilla. She suggested that if the restaurant can’t manage with one server they should either shut down for the night or hire more people.
Having listened to an earful, Benhur politely apologized again and handed a 100 pesos bill to each member of the party as a token of apology.
They accepted the cash with no hesitation and promptly walked out.
My boys and I look at each other with disbelief as Benhur walks past us with a smile on his face.
We are served the food eventually. It was as delicious as it can get.
Benhur: How was the food?
Me: Impeccable. Some of the finest Tex-Mex I’ve had for a while.
Benhur:Glad to hear. Let me clear the plates out for you.
Me: Sure. Can I have the check please?
Benhur: I’m sorry, there’s no check for you tonight.
Me: What do you mean?
Benhur:It’s not acceptable to wait 45 minutes at a restaurant. The entire meal is on me.
Me: No Sir. I cannot leave without having paid for the food. I saw what you did
at the other table and I’d hate for you to lose money for what seemed like an unfortunate circumstance that could happen to any one.
Benhur:That is very kind of you. But I cannot expect my customers to pay when the service is not good.
Me: But how can we show how we are greatful of you.
Benhur: Would be glad if you visit again.
And smiled as he left our table
ysabeljhen Blog (110)
:confused