Finding messages...

In the 'old' days, If you had to contact someone, the first line was to actually visit them in-person or write a letter, affix a stamp and mail it. After telephones were invented, you could call them. If they didn't answer, you would have to call again (and maybe again) until they were available to answer the phone.
A generation later, someone invented an answering machine, giving you the ability to leave a recorded message that you hoped they listened to. The bad part of that was listening to a tape playback of 20 messages to get the one that was important. You also had the ability to send a FAX if they had a machine connected to their phone.
Technology changed and email became available. This eliminated the need for mail and FAX messages.
Add cellphones a generation later and communication improved as people carried a phone with them and didn't have to 'wait to get home' to listen to messages. Shortly after that, text messages became a strong part of cellular service. Instead of calling or sending an email, you could type out a message for instant delivery. Icing on the cake added photos to your texting.
That gave rise to several applications to handle texting including Whatsapp that allows for group texting and video chats. Competition is Signal app doing nearly the same thing but it's private so the information in the app isn't visible on the phone.

Where am I going with this?
I'm communicating with lots of customers, suppliers, coworkers who are all on different platforms. When I have to research 'who said what' or where a link or photo is, I'm checking through different locations. Lost time searching for details, drawings and messages. I dislike Gmail but it synchronizes on all my devices so I'm forged to use that as my main means of communication.
The office uses Streak for sales and marketing, Asana for managing the projects from start to finish and Quickbooks to track the money... that's more than I want to deal with.
No choice. It's the hand I'm holding right now.