9 common words and phrases that will make you sound noncommittal, undependable, and untrustworthy
"Try" "Try" is a weasel word. "Well, I'll try," some people say. It's a cop-out. They're just giving you lip service, when they probably have no real intention of doing what you ask. Remember what Yoda says to Luke Skywalker in "Star Wars": "Do or do not--there is no try." Give it your all when you do something, if it doesn't work, start over.
"Whatever" A trusted favorite of people who want to dismiss you, diminish what you say, or get rid of you quickly. "Whatever," they will say as an all-purpose response to your earnest request. It's an insult and a verbal slap in the face. It's a way to respond to a person without actually responding. When you say "whatever" after another person has said his or her piece, you have essentially put up a wall between the two of you and halted any progress in communicating. It's a word to avoid.
"Maybe" and "I don't know" People will sometimes avoid making a decision--and hide behind words and phrases like "maybe" and "I don't know." There's a difference between legitimately not knowing something and using words like these as excuses.
"I'll get back to you" When people need to buy time or avoid revealing a project's status, they will say, "I'll get back to you," and they usually never do. If people say they will get back to you, always clarify. Ask them when they will get back to you, and make sure they specify the day and time. Make sure you call and get the information you need.
"If" Projects depend on everyone doing his or her part. People who use "if" are usually playing the blame game and betting against themselves. They like to set conditions, rather than assuming a successful outcome. People who rely on conditional responses are fortifying themselves against potential failure. They will say, "If Bob finishes his part, then I can do my part." They're laying the groundwork for a "no fault" excuse and for not finishing their work.
"Yes, but . . ." This is another excuse. You might give your team members suggestions or solutions, and they come back to you with "Yes, but . . ." as a response. They don't really want answers, help, or solutions. You need to call the "Yes, but . . ." people out on their avoidance tactic by saying something like "You know, Jackie, every time I offer you a suggestion you say, 'Yes, but . . . ,' which makes me think you don't really want to solve this problem. That's not going to work. If you want to play the victim, go right ahead, but I'm not going to allow you to keep this up." After a response like that, you can be assured that the next words you hear will not be "Yes, but . . ."!
"I guess . . ." This is usually said in a weak, soft-spoken, shoulder-shrugging manner. It's another attempt to shirk responsibility--a phrase that is muttered only when people half agree with you but want to leave enough leeway to say, "Well, I didn't really know. . . . I was only guessing." If you use this phrase, cut it out of your vocabulary.
"We'll see . . ." How many times did we hear our parents say this? We knew they were buying time, avoiding a fight or confrontation, or really saying no. It's better to be decisive and honest by saying, "I need more information.
excerpt of "Surviving the Toxic Workplace" (McGraw-Hill, 2010), by Linnda Durre, a psychotherapist, business consultant, and columnist.
mindfful: excerpt of "Surviving the Toxic Workplace" (McGraw-Hill, 2010), by Linnda Durre, a psychotherapist, business consultant, and columnist.
I was gonna get kind of ranty about this, but I'm opting out, mostly.
I hate the so very matter-of-fact, this-is-how-it-is sense that self-help books convey.
I tell people 'I'll try' quite often, but I also give them a realistic breakdown of the probability of me being able to do what it is in the amount of time given.
Almost all of these '9' words come down to the same thing: Accountability.
It's about not being submissive and giving in or letting it slide.
It's about demanding you be provided with the information, equipment, whatever, that you need to get the job done that you are employed to do.
mindfful: excerpt of "Surviving the Toxic Workplace" (McGraw-Hill, 2010), by Linnda Durre, a psychotherapist, business consultant, and columnist.
I was gonna get kind of ranty about this, but I'm opting out, mostly.
I hate the so very matter-of-fact, this-is-how-it-is sense that self-help books convey.
I tell people 'I'll try' quite often, but I also give them a realistic breakdown of the probability of me being able to do what it is in the amount of time given.
Almost all of these '9' words come down to the same thing: Accountability.
It's about not being submissive and giving in or letting it slide.
It's about demanding you be provided with the information, equipment, whatever, that you need to get the job done that you are employed to do.
Desertguy49South Western Desert, Arizona USA2,259 posts
Fortunately, I work with a bunch of hard working guys and one gal, the secretary, in a small machine / fabrication shop. We don't have to be politically correct or read any company rule books, hell we don't even have one. Everybody tells it like it is, nothing personal , just business. At the end of the day we all party together,the motto is work hard, play hard. including the owner who you'd never see at work in a suit and he'd never ask you to do something that he wouldn't do himself. So none of that stuff would apply where I work. I've been in the corporate structured management scene and don't miss all the hassles.
I dislike the phrases: "Get all our ducks in a row" (I never realized there was a secret cache of ducks in the supply closet and they needed to be in rows) and "The customer and/or I want(s) all the bells and whistles." (Noisy things, they can have them all). And my personally most disliked phrase: "Let's all get motivated and think outside the box." (I don't recall placing my brain in a box and then needing to retrieve it to think with.)
RayfromUSA: I can think of a whole list of more colorful words that never seem to go over well with bosses.
like yes i did photocopy my willie 120 times and use the internal mail system to send it as a responce to your question on what i thought about the redundancy packages you offered.
Barrellofart: Why tell a person you can 'try to get it done today' when you could just as easily and quite as honestly tell them it 'probably won't be done until tomorrow'.
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"Try"
"Try" is a weasel word. "Well, I'll try," some people say. It's a cop-out. They're just giving you lip service, when they probably have no real intention of doing what you ask. Remember what Yoda says to Luke Skywalker in "Star Wars": "Do or do not--there is no try." Give it your all when you do something, if it doesn't work, start over.
"Whatever"
A trusted favorite of people who want to dismiss you, diminish what you say, or get rid of you quickly. "Whatever," they will say as an all-purpose response to your earnest request. It's an insult and a verbal slap in the face. It's a way to respond to a person without actually responding. When you say "whatever" after another person has said his or her piece, you have essentially put up a wall between the two of you and halted any progress in communicating. It's a word to avoid.
"Maybe" and "I don't know"
People will sometimes avoid making a decision--and hide behind words and phrases like "maybe" and "I don't know." There's a difference between legitimately not knowing something and using words like these as excuses.
"I'll get back to you"
When people need to buy time or avoid revealing a project's status, they will say, "I'll get back to you," and they usually never do. If people say they will get back to you, always clarify. Ask them when they will get back to you, and make sure they specify the day and time. Make sure you call and get the information you need.
"If"
Projects depend on everyone doing his or her part. People who use "if" are usually playing the blame game and betting against themselves. They like to set conditions, rather than assuming a successful outcome. People who rely on conditional responses are fortifying themselves against potential failure. They will say, "If Bob finishes his part, then I can do my part." They're laying the groundwork for a "no fault" excuse and for not finishing their work.
"Yes, but . . ."
This is another excuse. You might give your team members suggestions or solutions, and they come back to you with "Yes, but . . ." as a response. They don't really want answers, help, or solutions. You need to call the "Yes, but . . ." people out on their avoidance tactic by saying something like "You know, Jackie, every time I offer you a suggestion you say, 'Yes, but . . . ,' which makes me think you don't really want to solve this problem. That's not going to work. If you want to play the victim, go right ahead, but I'm not going to allow you to keep this up." After a response like that, you can be assured that the next words you hear will not be "Yes, but . . ."!
"I guess . . ."
This is usually said in a weak, soft-spoken, shoulder-shrugging manner. It's another attempt to shirk responsibility--a phrase that is muttered only when people half agree with you but want to leave enough leeway to say, "Well, I didn't really know. . . . I was only guessing." If you use this phrase, cut it out of your vocabulary.
"We'll see . . ."
How many times did we hear our parents say this? We knew they were buying time, avoiding a fight or confrontation, or really saying no. It's better to be decisive and honest by saying, "I need more information.
excerpt of "Surviving the Toxic Workplace" (McGraw-Hill, 2010), by Linnda Durre, a psychotherapist, business consultant, and columnist.