BMW doesn't offer fabric seats...

Last week, I received a call from a woman who is renovating her winter home in Florida. She claims to have lost communication with another design company and wants to find someone else. I told her the time-frame we can build by and it appeared to be acceptable.

For the layout and specific details, she had her husband send over drawings and an appliance list. We passed a few emails and I quoted a price. I also redid the layout as the one supplied wasn't to my liking. More questions and I had answers for every pass of mail.

Most of the questions were to lower the price... that can only be done by omitting something in the design or changing to a less expensive material. I again responded with options.

There is a $4,000 difference in my adjusted price and want they are willing to pay. The husband also included a statement he felt ripped off by the other design firm, especially that he bought chairs where the seats are 25" high. That's for a mid-height counter of 36" and his designer shows the counter at 42" which is normally bar height. This requires 32" high bar stools.

I'm waiting to hear back from them... either send a deposit and place an order or I move on. I cannot make the cabinets in half my normal delivery and cut corners just to fit their budget.

If they ask for any other adjustments in my product or price, my next comment will be "I'm sorry, there are no other options available. That would be like ordering a BMW with fabric seats. BMW doesn't offer fabric seats."