On returning my goods

I bought a light bulb last October. It was an LED bulb and guaranteed to last 15 years. Well it expired on Friday night. I took it back to the store where I bought it from on Saturday morning, and the woman on customer service was clearly disorientated when I not only produced the receipt, but the original packaging also. It was obvious to me that that isn’t the way it usually happens.
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Comments (13)

wow I am surprised, I throw reciets out and sometimes still managed to get refunds. Is your house full of chits of paper? laugh
Hi Cat

I know all too well from experience that no light bulb lasts 15 years, no matter what type it is. I knew it would die prematurely, so I stapled the receipt to the packaging and put it in a drawer; showing great foresight, I thought. lightbulb
You are a horder ten laugh
I'm sure they would have still replaced it, EX, but I wanted to be water tight when that bulb died.
Water and bulbs do not mix laugh
"I know all too well from experience that no light bulb lasts 15 years"




I hope they kept the receipt!
BD, when I saw the term "hand-blown" it sounded like a contradiction until I remembered I was reading about a light bulb, and I did have to remind myself again when it mentioned where it was "hung".
Maybe you're meant to carry out 1000 experiments before finding one bulb that works?
laugh

Sorry...couldn't help it! wink
I'm more of a "let there be light, and there was light" kind of person, daniela. All experiments to be conducted before they sell the bulb to me.
I returned boots after nearly 2 years.
They stopped being waterproof. They stopped being mine.
Unless it's defective there is no reason why a modern LED bulb made by a legitimate manufacturer shouldn't last for 15 years in standard use.

Today these bulbs are rated around 50,000 hours.

That's more than 15 years of use at around 9 hours per day 7/365.

LEDs like other solid state devices tend to either be good or bad. If they fail, it's usually pretty quickly. If they don't then they are usually good for their rated life. There is a certain percentage of defective devices that make it through QC and sounds like you got one. Else it's a cheap Chinese knock-off with high defect rates and low life ratings.
Nicely put, molly. Those last two sentences, in conjunction, leave me in no doubt about who called the shots in that encounter. laugh
As my bulb doesn't seem to fit any of the possibilities you put forward, TopSecret, I am forced to the conclusion that it was deceiving me and that I have been tricked into returning it. doh
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created Aug 2019
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