How hard is it to change a SIM card...

I have an added feature with my phone carrier to notify me of potential spam calls and an enhanced blocking feature. For some reason my good friend John gets added to the blocked list. Several calls to tech support gets him removed and minutes later... he's back to being blocked!

My call was transferred from the carrier to Samsung's tech support where I installed an app allowing them to do diagnostics remotely on my phone. They couldn't find John on the blocked caller list so it must be a glitch. According to Samsung, the cure was to go back to the carrier and get a new SIM card.

A second after I entered the store, the salesman asked if he could help. I explained my friend keeps getting blocked on my phone and that Samsung said I need a new SIM card.

Immediately I detected an attitude... he said that wasn't the problem and that I needed to buy a new phone. After we went through the identification verification, he got the tool to remove the SIM and I said "The phone is still on!"
That didn't stop him from removing the SIM and inserting a new one while the phone was powered up.

Flipping screens on my phone and his tablet to enter the new number scanned from the card holder, he was back and forth a few times removing and reinstalling the SIM. All attempts were unsuccessful as the phone reported no SIM installed, when one was in the phone. He removed it again and installed the old SIM and got the same message.

At that point... he told me my phone was broken. I asked his name, SNATCHED MY PHONE FROM HIS HAND, said "Have a nice day" and walked out of the store.

Ya think I was pissed?

There's another store 5 miles away, so I went there.

Explaining the salesman (at the first store) 'hot swapped' the SIM on my phone. The new guy knew exactly what I was talking about. He scanned the card, installed a new SIM, powered up the phone and all was well.

I cannot recall how many times my phones have had SIM card changes in the last 25 years and EVERY time it was done with the phone turned off.

Basically, removing the SIM while the phone was on, damaged it, installing a new SIM while the phone was on, damaged it too.

John isn't on my blocked list anymore. laugh

I'm happy that the issue was only with the SIM cards and thankful that it didn't damage my phone or the SD memory that shares the same tray.

Not rocket science...
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Comments (1)

I googled "Hot swapping a SIM card" with lots of different opinions and found some explaining electrical and static charges could/would adversely affect both the phone and SIM.

One good response stated the phone won't recognize a new SIM until it gets rebooted. Why would you not want to turn the phone off to reboot.

The salesman in the first store forced a reboot with the power already on. At that point it was too late as the new SIM was damaged when he inserted it.
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created Feb 16
Last Viewed: Apr 16
Last Commented: Feb 17
Last Edited: Feb 21
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