Customer Service (38)
i notice
customer service to retain customers or even do the right thing (be in integrity) is really gone by the wayside
so much so that when a company has decent or excellent customer service it really stands out
used to be the reverse
the noticeable ones were those that were lax
i am a believer that we have power with our spending and i spend purposefully and boycott or support businesses with my dollars or lack thereof
customer service to retain customers or even do the right thing (be in integrity) is really gone by the wayside
so much so that when a company has decent or excellent customer service it really stands out
used to be the reverse
the noticeable ones were those that were lax
i am a believer that we have power with our spending and i spend purposefully and boycott or support businesses with my dollars or lack thereof
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Hi guys ... 
I notice it too, not so much bad manners but no manners at all, zero, nada ! Little or no pleasantries or courteousness is taught to the kids by parents or schools these days. And it is not displayed so much by the media. They learn by example, so it's mostly the last generations fault. That's us ....
I notice it too, not so much bad manners but no manners at all, zero, nada ! Little or no pleasantries or courteousness is taught to the kids by parents or schools these days. And it is not displayed so much by the media. They learn by example, so it's mostly the last generations fault. That's us ....
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yeah thanks rd
lucky you showed up
lucky you showed up
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Hey Ro...Its sad but the customer service industry has become an oxymoron 
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I work in Customer Service for one reason only. To GIVE Customer Service.
I pride myself on my Customer Service abilites and cannot stand it when I receive bad Service.
No doubt about it, I will complain to management. In saying that, I think the human race in general has become alot ruder. I have many people not even attempt to smile let alone utter a thank you. Its a two way street I guess.
I pride myself on my Customer Service abilites and cannot stand it when I receive bad Service.
No doubt about it, I will complain to management. In saying that, I think the human race in general has become alot ruder. I have many people not even attempt to smile let alone utter a thank you. Its a two way street I guess.
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Wales has its faults just like any other place, but one thing I will say is, customer service is lovely.
Its not forced either. The Welsh love to talk, have no inhibitions about examining your food shopping and asking you how you cook it, or leaping out of their seat from behind the till to coo over your baby. Round here, even in the big supermarkets I'm frequently known by my name.
I've had assistants patiently sitting on the floor with me between the isles for a bloody age while they explain the difference between this monitor, or that monitor, or whatever product I'm interested in.
In fact, much the same in Cardiff - there's a few shops where me and Meg are known by name and most shops will offer to get products in stock if their not already holding them.
Although, 50% of the bus drivers have to pass a bad tempered git test before they can be let loose on the public. I don't know what it is about Welsh bus drivers. The Poles are much nicer.
Its not forced either. The Welsh love to talk, have no inhibitions about examining your food shopping and asking you how you cook it, or leaping out of their seat from behind the till to coo over your baby. Round here, even in the big supermarkets I'm frequently known by my name.
I've had assistants patiently sitting on the floor with me between the isles for a bloody age while they explain the difference between this monitor, or that monitor, or whatever product I'm interested in.
In fact, much the same in Cardiff - there's a few shops where me and Meg are known by name and most shops will offer to get products in stock if their not already holding them.
Although, 50% of the bus drivers have to pass a bad tempered git test before they can be let loose on the public. I don't know what it is about Welsh bus drivers. The Poles are much nicer.
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Customer Service is (to me) almost an ART. It takes a delicate balance of being able to provide the customer what they are asking for and also being able to "deal" with a rude customer with grace and civility.
Customer Service happens everywhere: Stores, buses, doctor's offices/hospitals, fast food places, etc. One of the first things I ever taught new hires was Customer Service and kept up ongoing training.
I've never believed the adage: "The customer is always right." But then again, I've never believed that one should be rude to a customer or that a customer should be rude to a person they are assisting.
Customer Service happens everywhere: Stores, buses, doctor's offices/hospitals, fast food places, etc. One of the first things I ever taught new hires was Customer Service and kept up ongoing training.
I've never believed the adage: "The customer is always right." But then again, I've never believed that one should be rude to a customer or that a customer should be rude to a person they are assisting.
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venusenvy: Hey Ro...Its sad but the customer service industry has become an oxymoron
Especially when you are redirected to someone out of the country who has little to no understanding of the English language.
My very first computer was a Gateway P233. Four months after buying it, the cd-rom bit the dust. My brother who was into building comps suggested this and that which I did but to no avail. At that time my brother had just gotten his Dell Tech Certification.
I called Gateway Support and was told to do the same things my brother had suggested. When told I had already done those, he got quite rude. I asked to be put in touch with someone else and ended up talking to someone who worked in billing. When I explained what happened, I was passed on and on and on. I got such a run around by Gateway, I ended up replacing the cd-rom out of my own pocket despite the computer being within 4 months of it's one year warranty. I wouldn't recommend Gateway to my worst enemy and I don't care how much they have improved IF they have.
I used to play a game called Ultima Online which was owned by Electronic Arts. After several years I opened a second account for more characters.
At one point they had an upgrade and I bought the disk for my main account and then called in to buy a cd-key for my second account. While the phone rang, the ring changed after I heard a click and then someone with a foreign accent answered.
Through some trial and error I explained that I wanted to upgrade my secondary account. My main account details were asked for and a few minutes later he said it was already upgraded.
It took me five minutes to get it through his thick skull that I wanted to upgrade the second account. At one point I almost asked him to put me through to Ghandi because that is what his accent reminded me of.
I no longer buy any EA games or play on their Pogo.com site
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I deal with the public every day.I try my best to make my customers happy,i go the extra mile.I will call management in a heart beat if need be to take care of any problem my customers might have.
Tonight i had a lady that wanted to buy 4 new tires,price over 400.00...i checked her tires,she didn't need new ones,her old ones were still good for at least 20,000 more miles.Her problem was she needed a alignment and had a nail in one.I had her flat fixed,rotated her tires,gave her a name where she could get 15% discount (with my card)on a alignment....she left happy and still had her 400.00 in her pocket....She will be a return customer now.
i have found that some people who have worked at a place for a very long time tend to think they own the place and give poor customer service at times.
Tonight i had a lady that wanted to buy 4 new tires,price over 400.00...i checked her tires,she didn't need new ones,her old ones were still good for at least 20,000 more miles.Her problem was she needed a alignment and had a nail in one.I had her flat fixed,rotated her tires,gave her a name where she could get 15% discount (with my card)on a alignment....she left happy and still had her 400.00 in her pocket....She will be a return customer now.
i have found that some people who have worked at a place for a very long time tend to think they own the place and give poor customer service at times.
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I think customer service is undervalued by employers. Fact is, virtually everyone whose job is primarily customer service is grossly underpaid, given that management loves to stress how important it is. If companies really felt customer service was important, they'd pay more to make the positions more competitive.
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Most people have stopped priding themselves in their work...they seem too busy pining away for wanting something more or something better...not realizing a better attitude can make a better chance of that happen... and not to mention the enormous money problems everyone is having right now isn't putting a smile on anyone's face.
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sasyecats: Most people have stopped priding themselves in their work...they seem too busy pining away for wanting something more or something better...not realizing a better attitude can make a better chance of that happen... and not to mention the enormous money problems everyone is having right now isn't putting a smile on anyone's face.
nothing pisses me off more than someone doing a job with a "thats good enough" attitude...no one and nothing is perfect...but doing your best ALWAYS is the best policy...
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cgedvr: nothing pisses me off more than someone doing a job with a "thats good enough" attitude...
no one and nothing is perfect...but doing your best ALWAYS is the best policy...
no one and nothing is perfect...but doing your best ALWAYS is the best policy...
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sasyecats: Most people have stopped priding themselves in their work...they seem too busy pining away for wanting something more or something better...not realizing a better attitude can make a better chance of that happen... and not to mention the enormous money problems everyone is having right now isn't putting a smile on anyone's face.
SO SPOT ON!
Attitude is everything.
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I think there are few reasons for it.
First, customer service jobs are taking more and more proportion of all jobs, and there are not so many people who like that kind of job, but since they may not have other options, they go for it.
Then, the pay is very low and the working hours unsocial, which leads to people treating these jobs only as a temporary option, not a carrier. In a store where I work, most of employees are students. So, they expect to be out of these jobs soon and don't put much effort in learning. And I think that employers expect the same; for example the low cost airlines expect that the crew staff will be out of jobs in five years time. Then, it is outsourcing. Most companies contract call centres to answer customer complaints and queries. These people have no proper knowledge of the business, and their job is very stressful, and all kinds of misunderstandings happen there. Basically, most customer service jobs are low pay, temporary stressful jobs that few people like and are able to do. That temporariness and uncertainty is probably the most demoralizing part of today's work practices.
First, customer service jobs are taking more and more proportion of all jobs, and there are not so many people who like that kind of job, but since they may not have other options, they go for it.
Then, the pay is very low and the working hours unsocial, which leads to people treating these jobs only as a temporary option, not a carrier. In a store where I work, most of employees are students. So, they expect to be out of these jobs soon and don't put much effort in learning. And I think that employers expect the same; for example the low cost airlines expect that the crew staff will be out of jobs in five years time. Then, it is outsourcing. Most companies contract call centres to answer customer complaints and queries. These people have no proper knowledge of the business, and their job is very stressful, and all kinds of misunderstandings happen there. Basically, most customer service jobs are low pay, temporary stressful jobs that few people like and are able to do. That temporariness and uncertainty is probably the most demoralizing part of today's work practices.
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Lack of good customer service skills is something that I notice almost everywhere I go. Sadly the same goes for customer's attitudes as well - their lack of manners or rudeness. Its something both sides of the equation need to work on, and alas it all comes down to each individual making the choice in their own actions/or inactions.
I firmly think that all people should at least have some experience working with the general public - it would hopefully raise their awareness of how it can be a so/so experience to a wonderful experience.
I try my best with people, sometimes I admit I blow it, but mostly in those instances I also try to figure out how I could have handled it differently. If someone is being a total knob I remind myself that I only have to deal with them for 5 minutes and thank my lucky stars I don't have to come home to them. There are those individuals who'll never be happy or satisfied no matter what you do.
I'm thankful that for the most part I get to deal with wonderful customers, and I find the key to my success is getting to know them on a more personal level.
I firmly think that all people should at least have some experience working with the general public - it would hopefully raise their awareness of how it can be a so/so experience to a wonderful experience.
I try my best with people, sometimes I admit I blow it, but mostly in those instances I also try to figure out how I could have handled it differently. If someone is being a total knob I remind myself that I only have to deal with them for 5 minutes and thank my lucky stars I don't have to come home to them. There are those individuals who'll never be happy or satisfied no matter what you do.
I'm thankful that for the most part I get to deal with wonderful customers, and I find the key to my success is getting to know them on a more personal level.
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Speaking of customer service.While in line in many different stores I've wittenessed customers actually starting fights with the customer service clerk.I've heard people cuss these people out for no reason.
So you see it's not always poor customer service it can also be the customer.
So you see it's not always poor customer service it can also be the customer.
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rohaan: Just wanting to start a thread about this. What prompted it was a very recent experience, (today) and I'd like to get some views, etc... as to how others see the current trend.
I had been looking for some time for a couple of household decorating items, and finally found them. The first company indicated they had what was needed in stock, then subsequently sent back the check with an apology. I did find another company, but called him first to make sure the items were in stock, and I also had a few questions regarding shipping/handling, etc... This moron was quite curt, not allowing me to explain anything, honestly in all my dealings I've never been so abruptly cut off, etc... I ended by telling him quickly he was very rude, and I hung up. (I am at a point in my life where nothing is an absolute necessity--it's not THAT big of a deal). Also, I've noticed in bars and cafe's there's a rudeness from wait staff that is just so crappy--don't these people realize where their pay, or part of it, anyway, is coming from? Am I the only one who is noticing this kind of thing?
I had been looking for some time for a couple of household decorating items, and finally found them. The first company indicated they had what was needed in stock, then subsequently sent back the check with an apology. I did find another company, but called him first to make sure the items were in stock, and I also had a few questions regarding shipping/handling, etc... This moron was quite curt, not allowing me to explain anything, honestly in all my dealings I've never been so abruptly cut off, etc... I ended by telling him quickly he was very rude, and I hung up. (I am at a point in my life where nothing is an absolute necessity--it's not THAT big of a deal). Also, I've noticed in bars and cafe's there's a rudeness from wait staff that is just so crappy--don't these people realize where their pay, or part of it, anyway, is coming from? Am I the only one who is noticing this kind of thing?
Rohann, For the past seven years I have committed to trying to make most/all my shopping with local businesses, and find I get much better customer service...They have little to offer except customer service because they typically cannot compete with the prices given at the local franchise whatever...If they know of poor service u can bet they handle it post haste...Wherever I spend my dollar I expect to be treated properly, or u can bet I will not be back....
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Created: Mar 2011
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I had been looking for some time for a couple of household decorating items, and finally found them. The first company indicated they had what was needed in stock, then subsequently sent back the check with an apology. I did find another company, but called him first to make sure the items were in stock, and I also had a few questions regarding shipping/handling, etc... This moron was quite curt, not allowing me to explain anything, honestly in all my dealings I've never been so abruptly cut off, etc... I ended by telling him quickly he was very rude, and I hung up. (I am at a point in my life where nothing is an absolute necessity--it's not THAT big of a deal). Also, I've noticed in bars and cafe's there's a rudeness from wait staff that is just so crappy--don't these people realize where their pay, or part of it, anyway, is coming from? Am I the only one who is noticing this kind of thing?